Jira Service Management

Hi,  We are spinning up Jira Servicedesk and are very happy with it so far :) One thing I can not figure out is how our team can be notified when an end user creates a new request in the user p...

• Question
• customer-portal
• email
• jira-service-desk

Currently JIRA Service Desk is only being used internally for issues escalated to our engineering team. We'd like to be able to have our front line support (not JIRA Service Desk Agents) be able to v...

• Question
• jira-service-desk

I have some custom fields that get populated as an issue is worked on that I would like to display in the customer portal (when reviewing requests), but i don't want the customers to have to view tho...

• Question
• jira-service-desk

Hi,   Our client requires utilization reports to be generated from JIRA Service Desk. We want resources to log a time in JIRA Service Desk Project on Daily basis & based on this , we would...

• Question
• jira-service-desk

Hello, we just customized all of our request types in the way we need them to be. Now we are having some minor trouble, the source is the Inquiry Type (At least thats how it is called in a german s...

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• jira-service-desk

The "What do you need help with?" search on our Help Center portal is behaving in an unhelpful way. I can type in two simple words. Of the three request types it suggests, two of them have neither o...

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• jira-service-desk

I'd like to add our client's logo's to the tickets they submit. My current set up is to have a group for a client so that multiple people in that organisation can see what others have asked but I'd l...

• Question
• jira-service-desk

Licence:SEN-9697068   Refer to previous bug number #JSP-400348  in Jira Core. Disabling service desk addon made the Create project working. It also disabled SD application. Now when tryi...

• Question
• jira-service-desk

I have set up an alias "approve" set to transition a service request to the next workflow step. Using a test case, that seems to work fine but it sees that the validation is failing. I have assigned ...

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• approver
• jemh
• jira-service-desk

Hello, I would like to know if there is a way to limit the options users can choose in specific Form request types.   Specifically; I would like users filling out Form A to have options [1,2,...

• Question
• jira-service-desk

Hey there,    I want to add some Queues to the customer dashboard ( see attached) like request type and date of request.  How can I do so? THX for your help.  Lisa

• Question
• jira-service-desk

...sonObject1.put("body","test"); queryObject.put("additionalComment",jsonObject1); queryObject.put("public",true); queryObject.put("temporaryAttachmentIds",q...

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• rest-api
• android
• api
• java
• jira-development
• +1 more tag...

Hi, I have a issue types dedicated to request with approval, with a specific workflow. My problem is that I don't know how to make this issue type appears in the ticket form : Here the project...

• Question
• approver
• issue-type
• jira-service-desk

Hi,  we want to show our service desk portal only in english (default) and users should not be able to change there langauge preferences.  I tried to disable the languages like german in ...

• Question
• cloud
• jira-service-desk
• language
• portal

Hi All, Could you advise me why the Confluence loads slowly? The JIRA is loading properly. So we do not have an internet connection or server problem. Did anyone else have such a probl...

• Question
• jira-service-desk

Hello, We have users from different countries currently using our product. I want to provide them with a customer portal in their own language. For example a user from the USA should see the englis...

• Question
• jira-service-desk

Hi everyone,  I have a simple yet unclear (and probably stupid) question. I'm looking into setting up Jira Service Desk to try it out on Linux (CentOS 7). What I wanted to know is where the dat...

• Question
• issue-collector
• jira-service-desk

On "Serving customers with a knowledge base" (https://confluence.atlassian.com/servicedeskserver035/serving-customers-with-a-knowledge-base-894759682.html#Servingcustomerswithaknowledgebase-link...

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• jira-service-desk

I want to write a Groovy script that will identify the organizations to which a user belongs. I can go the other way using  def organizations = organizationService.getOrganizations(currentUser,...

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• groovy
• jira-service-desk
• organization

I get this " Edit Your Queues " tip, in a blue colored box, at the bottom right of my browser when i click on Queues. Somehow that blue colored box just doesn't disappear as well as there is not...

• Question
• jira-service-desk

I have built out two system one for prod and one for uat. I need to know how to install the Jira software for each environment. I will adding them to a load balancer and migrating the data from MySQL...

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• jira-service-desk

I just set up an email handler for one of our service desks. There doesn't seem to be the standard setting in the config that allows the emails to remain in the account after forwardin...

• Question
• jira-service-desk

Hi, We had three service desks in our env and today morning when I tried to access my team service desk it says: Something seems to have gone wrong You don't have permission to access this Service...

• Question
• jira
• jira-service-desk

Hello, As administrator, I want all customers in a project to view all issues in the project. How can I do this? Thank you.

• Question
• jira-service-desk

We just purchased Service Desk with 3 Users as Agents and are trying to add a few Collaborators, but none of the Q&A I am looking at helping me to find the so called "Collaborators Tab".   ...

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• jira-service-desk