Community resources
Community resources
Community resources
Jira Service Management
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We moved an issue from one service desk to another and the link from the original issue does not work for the requestor. It works for me, an administrator - so it must be a permissions issue. Is ther...
- Question
- jira-service-desk
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Hi, Is it possible to extend the JIRA Service Desk? For example, add a custom link below the "Add attachment". Thank you!!! Cheers, RMRodrigues.
- Question
- app
- jira
- jira-app-development
- jira-service-desk
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We will start by JIRA Service Desk Server (10 users JIRA + 3 agents Service Desk) + Confluence Server (10 users). We will install our above package on the cloud (Amazon AWS or Google Cloud). Our ma...
- Question
- confluence
- jira-server
- jira-service-desk
- server
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Hi, I have a customers´ list which were classified according their priority. There are some specific criteria to define where a customer is "more important than" other. When the customer acces...
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Hi, i am configuring and setting up service desk for my organization, and am in need of advice or direction. When emails are sent via the email handler, and ultimately manipulated and moved to...
- Question
- jemh
- jira-service-desk
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Hi Everyone except agent can answers tickets by email. I don't know where to look. Everytime I want to anserw customer, I have to log in to system. Any suggestions? Regards &n...
- Question
- jira-service-desk
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Is it really so that it's not possible to change the template for outgoing emails from JIRA Service Desk? (Cloud version).
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Currently we are using JIRA Agile. We need a service desk with customer portals which when logged in, the customer is only able to view their tickets. All of our large customers require the same setu...
- Question
- jira-service-desk
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When I report a problem to Atlassian the first thing that is presented to me is a list of open issues that I should be aware of. How do I do the same thing in my customer portal? Can this...
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How can i have a "Other Atlassian Help Resources" kind of links in my service desk like the One which exists with support.atlassian.com where can i configure these links? image2015-5-...
- Question
- jira-service-desk
- jira-service-desk-cloud
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We have been working with the service desk for a while now, and it's been working fine up until yesterday. For the past two days there have been no new issues created by incoming emails. I've been ...
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Hi, Just working through a test setup of service desk with a JIRA asset management project following the info in the blog: http://blogs.atlassian.com/2014/03/jira-asset-management-overview/ Is ther...
- Question
- jira-service-desk
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In JIRA Service Desk customer portal page; what shall appear beside each portal name; Project Avatar or Customer Portal Logo? Both are activated and present from my side, but nothing appears.  ...
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How do we change the content of the first email sent to customers - when we add automation 2 emails are being sent? FYI - your site is extremely hard to use!
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It's not clear if JIRA Service Desk includes knowledge articles in its license or I have to buy a separate confluence licence?
- Question
- jira-service-desk
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We previously went through a POC of service desk on 1.x, while it was good it didn't meet all our requirements and the plugin was disabled. Now, that we are on the latest version of ser...
- Question
- jira-service-desk
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When working with JIRA Service Desk, I notice that some fields related to a ticket, such as "Priority" and "Description" are automatically displayed in the customer portal, in a section of the ticket...
- Question
- jira-service-desk
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Hi, I have a custom workflow set up for "Change" type requests and was hoping I could use the new automation module to assist with a loop of service desk/customer comments similar to the built-in wo...
- Question
- jira-service-desk
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Hello, I have two simple metrics in place - "Time to resolution" and "Time to response" and there's a scenario when "Time to resolution" SLA is paused because ticket is put on "Waiting for customers...
- Question
- jira
- jira-service-desk
- sla
- status
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We have several service desks set up and one of them has stopped transitioning from waiting for customer to Waiting for support. I have verified all the properties are correct, ...
- Question
- jira-service-desk
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Can you disable Service Desk SLA feature for a project that only want to use the portal feature?
- Question
- jira-service-desk
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The new agent base license model actually hurts us as a potential customer, if I understand the model correctly. Is anybody who wants to edit or transition a SD ticket automatically an Agent? ...
- Question
- jira-service-desk
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I have worked with someone about this a little while back but I can't find the info they responded with anymore. The issues I brought up have been resolved except for this one. When a ticke...
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My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the dat...
- Question
- jira-service-desk
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Changing from an issue type like "IT Help" to another issue type, say "Purchasing" does not reflect the new issue type status. This is true for all issue type changes. The Service Desk Request t...
- Question
- jira
- jira-administration
- jira-service-desk
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