Community resources
Community resources
Community resources
Jira Service Management
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Hello! I keep receiving emails that I invited other users in Jira while I did not do these requests.
I did not do the requests and I keep having notifications that the admin declined my request. Is it a bug? I did not request such an invitation to other users why does it appear like that?
- Question
- jira-service-desk
- jira-service-management
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Hello Could we somehow make Insight object inactive? For example, we have some device that is out of order and we need to make it inactive. Deleting it is not an option, because some tasks m...
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Hello Could I somehow change an object type for a specific object in Insight? For example, we have a monitor for PC and we want to give this monitor to another user, with another PC. We set each us...
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Hello, I am setting up a new Jira Service Desk (Cloud) with Automations. I created an automation that transitions an issue to "waiting for response" as soon as an agent comments the issue (visible ...
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If I set up the system so Customers have to be registered by Admin or Agents, is it possible to block anyone loging in with a Agent only access to view the full list of customers in the "Customer" se...
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I want to upgrade jira service desk v4.5.5 to jira service management v4.21.0 ，Since my environment cannot be directly connected to the Internet ，so which span versions do I need to upgrade to ...
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Looking for help with automation. If a ticket is linked using duplicate and duplicate by. If the Duplicate ticket is Resolved, I want the duplicated by ticket to also automatically resolve with a n...
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Hi, Wondering if its possible to change the 'from' email address or rather, how its identified. For example, ' Jira Service Management Widget ' or ' Automation for Jira ' I'm see...
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when the resolution status is canceled we don't want to send a customer survey? Is this possible and how to enable it?
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Is there a way to report on average response time as a whole and on a group level?
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How do I report on First call resolution? Meaning how do I report on a ticket getting closed without a follow-up from the user or agent. An example ticket might be, Customer calls up to adv...
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Hi guys, I am having trouble figuring out why I am not able to transition these bugs so they are not appearing in my Open Issues filter. When I checked my own permissions everything looks correct an...
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...ike it is not working for me: <a class="sc-eXEjpC bJcbJv" href="mailto:larii_lh@yahoo.com" title="mailto:larii_lh@yahoo.com" data-renderer-mark="true">larii_lh@yahoo.com</a> &n...
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Hi I need a task created in Jira every year on Dec 1 How do I automate that? I can select every 12 months but I can't select the start date. Any ideas? Thanks Wendy
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I am using JSM Cloud, and under systems/mail/Incoming mail. I have my O365 mail server added/authenticated etc. Mail handler has a single line item titled "New issues add Comments for existing i...
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I have Approvals field (system field) added to my issue and request types and it appears under Context Fields in Agent View configuration setup. However, the field will not show up in the actual issu...
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...akes for frustrating security issues. Is there a way around this, so that we can house pages only relevant to agents in the same space as our public helpdesk pages? To my knowledge, Confluence Spaces a...
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Hi, I have problems with the invitation emails to my domain @atelcc.com.gt when I send other emails if they arrive, what could be the problem? Thanks and regards.
- Question
- jira-service-desk
- jira-service-management
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We barely started to try this feature but we keep getting an error when trying to create a channel, I did notice this stakeholders field started popping up now so not sure if it is relevant.
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I have a team that accepts work from a Service Management project, but the team also has non-Service Management project work from another team Jira Project. The team would like to see the Jira ...
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Hi all, We are wanting to implement smart assign but is there a way to base it around schedules and time off? I see some of the smart values, but not sure if they would help in this case? ...
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Hi! We are testing out Jira Servicemanagement and like to built our Incident-Management with it. Our Problem is, that, as far as i understand it, the issue is visible in the customer portal, if the ...
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We have existing assets, for instance "ABC-1123". We are testing out Insight for asset management. I set "ABC" as the key for Insight, but of course, when I create a new asset it is "ABC-1".&nb...
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Hi guys, I actually wanted to directly contact Atlassian support but the way there seems to be obscure. We run server versions Jira Service Management 4.20.1 and Confluence (don't know which versi...
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Hello, I am trying to find out the best way to create alerts for our camera system we have. Currently i have opsgenie creating an alert if an email is sent from a specific email address, and the sub...
- Question
- opsgenie
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