Hi all, We are wanting to implement smart assign but is there a way to base it around schedules and time off? I see some of the smart values, but not sure if they would help in this case? ...
Hi! We are testing out Jira Servicemanagement and like to built our Incident-Management with it. Our Problem is, that, as far as i understand it, the issue is visible in the customer portal, if the ...
We have existing assets, for instance "ABC-1123". We are testing out Insight for asset management. I set "ABC" as the key for Insight, but of course, when I create a new asset it is "ABC-1".&nb...
Hi guys, I actually wanted to directly contact Atlassian support but the way there seems to be obscure. We run server versions Jira Service Management 4.20.1 and Confluence (don't know which versi...
Hello, I am trying to find out the best way to create alerts for our camera system we have. Currently i have opsgenie creating an alert if an email is sent from a specific email address, and the sub...
I'm trying to create a filter that excludes tickets with a label of "Review" or "review", but it is excluding tickets that have never had either of those labels applied at any point in the ticket's h...
When I setup a new Request Types, can I add a default Component value? If yes, how to do that?
In India we have the holidays state-wise can we configure in SLA calendar for requester location-wise.
As the questions pose I have someone who only needs access to the Jira service management as a customer and not the full Jira suite :) I'm pretty sure I found that I cannot just deactivate t...
I have a project that receives a ticket opening whenever our monitoring finds a bug or an error response.
Hello, This is the notice that appears in Jira Service Desk. My question is this: Will Insight not be usable unless upgraded to Jira Service Management Data Center?
Hello, I've added my domain to my email domains and added all DNS records shown there. For now all DNS records are green except the first TXT record (include:_spf.atlassian.net) which is shown as re...
Hi Jira Service Management doers, I would sort the details display of a SLA "time to resolution" report according to time to resolution value, so that I could find easily issues that breached the SL...
Hi, I want to create some KPI reports related to Asset management which is use Insight. I have read some articles but nowhere can be found on HOW. Please help
How to check if checkbox is checked without crashing the post function? say issue.get("customfield_13219") is my checkbox field. I need to know if it's checked or not. If I use .size or .value method...
Hello, We are going to use OpsGenie for that purpose. We need to know if OpsGenie speaks German. Our customer requires voice notifications in german for some alerts and english for remaining...
I am using Jira Service Management version 8.20.2. I am trying to create an issue through a mail receive handler. But it doesn't work properly. https://confluence.atlassian.com/jirak...
Buenas, Tengo un problema, y es que cuando el cliente entra en las solicitudes creadas aparece un botón compartir con. Me gustaría poder quitar esta parte y que el cliente no la vea, ya...
Using Jira Service Management 4.20.5 (Data Center) Upgraded to 5.4.2 same problem Still a problem in 9.11.2 Do anyone know what I am doing wrong, why do participants get one e-mail...
I'm trialling Jira Service Management for our business and am struggling to find a way to quickly view all issues (open or closed) for an organization, without having to type a query every time. We h...
Hi Guys, Among products Jira Service Management, Jira Software and Jira Core(this might be even called as a product but a component I guess?), could I share the license? I bet not but I would like ...
Hi, Per the suggestion, is there a way to have the Get IT Help link to the form on the first page a customer sees on the portal without the need to drill down into the project and then the portal gr...
Hi there, Working through a test instance of JSM I have come up stuck with a requirement from our facilities team. I know you can setup portal groups and put the forms in there but the team just wa...
We started using the following plugin and noticed that some custom fields are not available for reporting such as filtering, grouping while other custom fields are available. Permission and assigned ...
Hi all, I have been testing Jira Service Management v4.21.1 but the version I have been supplied with to install in production is v4.20.5 which is the LTS version. I notice in v4.21.1 it has the ...
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