Community resources
Community resources
Community resources
Jira Service Management
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Hi all, We are wanting to implement smart assign but is there a way to base it around schedules and time off? I see some of the smart values, but not sure if they would help in this case? ...
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Hi! We are testing out Jira Servicemanagement and like to built our Incident-Management with it. Our Problem is, that, as far as i understand it, the issue is visible in the customer portal, if the ...
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We have existing assets, for instance "ABC-1123". We are testing out Insight for asset management. I set "ABC" as the key for Insight, but of course, when I create a new asset it is "ABC-1".&nb...
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Hi guys, I actually wanted to directly contact Atlassian support but the way there seems to be obscure. We run server versions Jira Service Management 4.20.1 and Confluence (don't know which versi...
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Hello, I am trying to find out the best way to create alerts for our camera system we have. Currently i have opsgenie creating an alert if an email is sent from a specific email address, and the sub...
- Question
- opsgenie
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I'm trying to create a filter that excludes tickets with a label of "Review" or "review", but it is excluding tickets that have never had either of those labels applied at any point in the ticket's h...
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When I setup a new Request Types, can I add a default Component value? If yes, how to do that?
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In India we have the holidays state-wise can we configure in SLA calendar for requester location-wise.
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As the questions pose I have someone who only needs access to the Jira service management as a customer and not the full Jira suite :) I'm pretty sure I found that I cannot just deactivate t...
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I have a project that receives a ticket opening whenever our monitoring finds a bug or an error response.
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Hello, This is the notice that appears in Jira Service Desk. My question is this: Will Insight not be usable unless upgraded to Jira Service Management Data Center?
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Hello, I've added my domain to my email domains and added all DNS records shown there. For now all DNS records are green except the first TXT record (include:_spf.atlassian.net) which is shown as re...
413 views 1 1 Deleted user February 10, 2022- Question
- jira-service-desk
- jira-service-management
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Hi Jira Service Management doers, I would sort the details display of a SLA "time to resolution" report according to time to resolution value, so that I could find easily issues that breached the SL...
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Hi, I want to create some KPI reports related to Asset management which is use Insight. I have read some articles but nowhere can be found on HOW. Please help
1,661 views 3 0 Deleted user February 10, 2022 -
How to check if checkbox is checked without crashing the post function? say issue.get("customfield_13219") is my checkbox field. I need to know if it's checked or not. If I use .size or .value method...
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Hello, We are going to use OpsGenie for that purpose. We need to know if OpsGenie speaks German. Our customer requires voice notifications in german for some alerts and english for remaining...
- Question
- opsgenie
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I am using Jira Service Management version 8.20.2. I am trying to create an issue through a mail receive handler. But it doesn't work properly. https://confluence.atlassian.com/jirak...
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Buenas, Tengo un problema, y es que cuando el cliente entra en las solicitudes creadas aparece un botón compartir con. Me gustaría poder quitar esta parte y que el cliente no la vea, ya...
- Question
- jira
- jira-service-desk
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Using Jira Service Management 4.20.5 (Data Center) Upgraded to 5.4.2 same problem Still a problem in 9.11.2 Do anyone know what I am doing wrong, why do participants get one e-mail...
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I'm trialling Jira Service Management for our business and am struggling to find a way to quickly view all issues (open or closed) for an organization, without having to type a query every time. We h...
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Hi Guys, Among products Jira Service Management, Jira Software and Jira Core(this might be even called as a product but a component I guess?), could I share the license? I bet not but I would like ...
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Hi, Per the suggestion, is there a way to have the Get IT Help link to the form on the first page a customer sees on the portal without the need to drill down into the project and then the portal gr...
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Hi there, Working through a test instance of JSM I have come up stuck with a requirement from our facilities team. I know you can setup portal groups and put the forms in there but the team just wa...
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We started using the following plugin and noticed that some custom fields are not available for reporting such as filtering, grouping while other custom fields are available. Permission and assigned ...
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Hi all, I have been testing Jira Service Management v4.21.1 but the version I have been supplied with to install in production is v4.20.5 which is the LTS version. I notice in v4.21.1 it has the ...
238 views 0 0 Deleted user February 9, 2022
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