JSM News & Discussions
Created Oct 5, 2021, Last active today
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Boa noite Meu Java não funciona Diz problema na variável, mas está configurado já O que faço ????
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Hi, We are using JIRA Software Application and on top of it I have recently installed Service Desk trail version on JIRA Server. Its giving me an error when I am trying to create Service Desk p...
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I want to declare a new custom email address for my service desk project but I can't. When I click on any of the three icones (MS, Google or Other) nothing happens. No error message either. I enclos...
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...s follows How to do I limit the viewability so that any public / anonymous user can only see the general support group with those request types while any internal business user can see both g...
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I guess a new change was pushed to the Cloud because now comments are sorted asc so you have to scroll all the way down to see the new ones. Is is possible to change this behaviour? We can c...
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I have an atlassian URL at my enterprise since 2016 [myenterprise].atlassian.net. I started to implement Jira SD (we already use Confluence). We set up a help center that shows differen...
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Here's the situation. We have several requests available for our customers in the portal; they can request everything or they can request the pieces. These requests are linked to issues Foobar, which...
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Dear all, I would like to be able to notify my client when their SLA contract is coming to end but I can't find the way to do so... Is there a way to send them a simple reminder when the contract is...
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I have a Service desk Project, Where I want Some customers can see all the issues created in that project through portal. For now customers are able to see their on tickets, But i want my customers ...
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Hello We are evaluating Jira Service Desk for our company, to handle the support@ e-mail and we have some issues. Here is the explanation of the global situation and issue we are facing, with speci...
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Can you change the comments sort order from first dated on top to bottom for only Jira Service Desk?
Hello - is it possible to change the sort order from first dated on top to bottom for on the Jira service desk and not the global setting for Jira software and confluence? Reason for my ask is one o...
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How can I flag a particular email address or domain as spam to avoid future emails coming from that address to create tickets automatically?
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Hello! I successfully modified the templates for my regulars notifications, however I'm couldn't find where to change the default text that is appended to each to the notifications sent to a custome...
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Hi When i view tickets in cloud servicedesk via the queues, its a limited view. However, when opening the ticket from notifications, i get a much more detailed view with a lot more buttons to p...
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I'm a Jira newbie and playing around in our test project to learn. When I went to create a new issue type I noticed that in addition to Name and Description you get a choice of type; standard is...
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Can anyone explain me about the use of jira service desk
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Hi, We are service provider for clients and would like to send emails using the clients email address through service desk. Is there any way we can have different outgoing email address in JIR...
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When I go to edit my "Technical Support' request type, which is assigned the Support Issue type, the field Severity is not an option. I went into the Issue type and chose Severity and added all...
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Hello We have worked with JIRA since 2006 located in our local subnet using Active Directory and SQL server database. Since this instance has classified company information it will not be exposed to...
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From "demo@[companyname].atlassian.net to "support@[companyname].net
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We are using Jira Service Desk cloud and most of our issues are created by email requests. We have an agent who gets email notifications whenever a customer creates an issue, but not when one of our...
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Other than just opting to have bilingual agents, can we manage a customer interface that allows them to select English or Spanish for their account so that it will always open in that language? ...
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I want to shift my ITSM from otrs to jira servcie desk. i need the same setting in the jira service desk. e.g queues, unlimited agents, customers, reports etc. Kindly help me about this query.
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Could someone write an updated howto for the topic. Because I have sepent now a few hours and all the online material seams not to fit in the current relese of JSD Cloud
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Hi, We have been using Jira Software for a while for Kanban Project Tracking and wanted to move to use Jira Support Desk to maintain support tickets for our customers. The issues we have in making ...
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