Permissions

[Mabel Tse]

I'm having trouble allocating users to a particular Service Desk.

I have recently set up 2 extra Service Desks and I would like to restrict them so that only certain agents can see the Service Desk required.

When I add them in Administration, Users they are able to see the main Service Desk and all the other projects, but not the new Service Desk I created.

I have also gone into the project settings, people and allocated them Service Desk Team to no avail.

I'm fairly new to Jira Service Desk, so any advise/guidance would be greatly appreciated.

[Pedro Felgueiras]

Hi @Mabel Tse 

If you want more specific answer please share the permission scheme and "Users and Roles" to check about you specific problem. 

[Mabel Tse]

Hi @Pedro Felgueiras 

Thanks for your quick reply.

I'm not sure how to do this, please could you advise?

[Pedro Felgueiras]

You can find here the documentation on the permission scheme  and user roles

https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

https://confluence.atlassian.com/adminjiracloud/managing-project-roles-776636382.html