JSM News & Discussions
Created Oct 5, 2021, Last active today
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This concerns data migration from a different Ticket system into Jira Service Desk. I am able to import issues into Jira Service desk and am able to create comments for these issues via API, however...
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When a customer goes to their portal to put in an incident, they have the option to "Select a System". This drop down is currently populated, and I need to edit the options provided. I cannot find th...
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me sale el mensaje Something has gone wrong Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page): ya probé con v...
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Hi, In Jira Service Desk I have an organization with some members in it I associated a couple of tickets to the organization When somebody of the organization logs in the portal, he is able to s...
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[delete me]
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[delete me]
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Hi everyone-- I have somehow managed to break new ticket submission via email. There is an error in the log files but I can't figure out how I could possibly have created too many required fie...
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I would like to set certain restrictions for users within the Jira Service Desk group in a particular project. Specifically, I don't want the user to have the ability to 'Assign Issues'. It's fine f...
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Can we change the text contents for JIRA survey? After user added a comment, there will be a page where they indicate comment added and then link up the user to the help center. Can we change or omit...
Deleted user 0 1 November 18, 2019
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I have 1 project that have 7 request types. When a customer raises a certain request, I want it to be directly assign to the appropriate agent. At the moment all the requests are assigned to the pr...
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Hi all-- New to the product & the community, so help is appreciated. Is there a way to add a column for Label to the All Open view when looking at issues? It would be easier to categ...
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Hi there, My custom field "Epica" (cascading select list) disappears in new jira issue view. Others fields (new jira issue view) I looked at the screen management and i see it enabled. ...
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Hi, i'm customizing my brand new Jira Service Desk. I have 2 goals: -the users can open tickets only from email -i wanna import all the users that can open tickets. I saw the section "Projects >...
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We are using Jira Service Desk Cloud and we have a customer, company EX, that wants to limit who from their company can submit tickets. Limiting access to the customer portal is no problem, but anyon...
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I have not put my Service into Production yet. Still tuning it. I am looking for how to remove some fields from being display for an issue like Change-Detailed in the customer portal.. I ...
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We have a two tier pick list that customers use to identify where in the product they are having an issue. With the newly released configuration options for the Jira Service Desk 'Issue View' I canno...
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Looking for either best practices on using Confluence or exploring other knowledgebase options that are able to integrate.
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What's the difference between "Service Desk Customers" and "Users" under "users and roles"? If I add a person to the "Service Desk Customers" I assume that Service Desk will behave differently than i...
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I like what is is in the demo for Employee Exit and New Employee. In fact, I like the Demo Desk Setup, period. How Can I get those "types" copied to the my real ITHD project? I do n...
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I have 7 agents working on different Ticket Groups. I want to assign a specific agent to single ticket type - "Vehicle Reservations". I also want to assign a different agent to "Vehicle R...
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I am in the process of setting up Jira Service Desk and having a play with both classic and next gen projects to decide what suits us better. In the classic one, when an agent moves an issue from Esc...
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Hi, I'm using Jira Software (Cloud) Standard and have now started using Jira Service Desk (Cloud) Standard as well. To limit cost I try to reduce the number of agents, but when I remove access for u...
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Hi, It is not easy to distinguish a comment intended for the customer from an internal comment. Is there some CSS I can edit to have the internal comment stand out, for example, changing the...
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Hello, It doesn't seem it is possible for a customer to search for a request reference in the search box in requests list in the customer portal. Why is that? Is that a feature I need to re...
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Hello, Is it possible to add a column with the Assignee in the requests list in the customer portal? I'm using Extensions for Jira, it adds information in the requests but does not allow to...
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