JSM News & Discussions
Created Oct 5, 2021, Last active Dec 28, 2025
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I have 7 projects set up in service desk, all projects have tickets/issues under them, however not all of the project tickets/issues are showing up under My Open Issues view. My understanding is that...
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Hi, How can I get the Reporter field not editable or changed by users? I have removed all permissions from the Modify Reporter. I have removed all users except the administrator gro...
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The feature "auto-search on request form" (knowledge base search) is great but I just can't find a way for it to work or be displayed in the "next gen" version. I can't find any information on this ...
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Hi, We in the company use a JIRA project as our support portal. We usually label requests with types, e.g. medical, admin, or IT. Is there a smart way to see how many tickets from respective categor...
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When users access our Jira Service Desk Portal for the first time, they are greeted with a purple box asking what teams they work with. We want to disable this, but can't seem to find the option to ...
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I have a customer that did not receive email notifications. There have been no messages in the spam folder. So how can I verify his notification settings? Is it possible to include an information in ...
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Hi all We have the Confluence KB integrated with Jira SD (on premise). When I enter subject text which matches one of the words on the Confluence knowledge base space home page, I get an "Arti...
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Is there any way possible to set the default columns list for queues so that whenever I create a new queue, these columns should be added in the list by default? Requirement: I want to cre...
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Hi Is there anyway to share the JSD ticket from the portal to a group of people via AD group or mailing list ? Thanks Stephanie
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Is there a way to restrict customer registration by email domain? I want to provide a support portal for all my employees, but do not want to manually add every employee, nor do I want to allow rando...
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I want to integrate chat support in our website which will create issues directly in service desk whenever someone raises an issue. Please help me with some chat support by which i can integrate the ...
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I am new to using Jira but have Implemented and used other platforms to manage technical service and customer support. I am interested in finding use cases for Jira as a technical support platform fo...
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Buenas noches.. estoy queriendo configurar el sistema jira para el funcionamiento de mi compañia, sin embargo, se me complica. Quiero saber alguien que brinde el soporte personalizado...
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This concerns data migration from a different Ticket system into Jira Service Desk. I am able to import issues into Jira Service desk and am able to create comments for these issues via API, however...
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When a customer goes to their portal to put in an incident, they have the option to "Select a System". This drop down is currently populated, and I need to edit the options provided. I cannot find th...
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me sale el mensaje Something has gone wrong Check that your browser allows third-party cookies and then try again using the button below (without refreshing the page): ya probé con v...
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Hi, In Jira Service Desk I have an organization with some members in it I associated a couple of tickets to the organization When somebody of the organization logs in the portal, he is able to s...
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[delete me]
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Hi everyone-- I have somehow managed to break new ticket submission via email. There is an error in the log files but I can't figure out how I could possibly have created too many required fie...
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I would like to set certain restrictions for users within the Jira Service Desk group in a particular project. Specifically, I don't want the user to have the ability to 'Assign Issues'. It's fine f...
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Can we change the text contents for JIRA survey? After user added a comment, there will be a page where they indicate comment added and then link up the user to the help center. Can we change or omit...
Deleted user 0 1 November 18, 2019
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I have 1 project that have 7 request types. When a customer raises a certain request, I want it to be directly assign to the appropriate agent. At the moment all the requests are assigned to the pr...
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Hi all-- New to the product & the community, so help is appreciated. Is there a way to add a column for Label to the All Open view when looking at issues? It would be easier to categ...
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Hi there, My custom field "Epica" (cascading select list) disappears in new jira issue view. Others fields (new jira issue view) I looked at the screen management and i see it enabled. ...
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