JSM News & Discussions
Created Oct 5, 2021, Last active Apr 1, 2026
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Hi, It is not easy to distinguish a comment intended for the customer from an internal comment. Is there some CSS I can edit to have the internal comment stand out, for example, changing the...
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Hello, It doesn't seem it is possible for a customer to search for a request reference in the search box in requests list in the customer portal. Why is that? Is that a feature I need to re...
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Hello, Is it possible to add a column with the Assignee in the requests list in the customer portal? I'm using Extensions for Jira, it adds information in the requests but does not allow to...
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Hi there. We have two ways in which customers can email requests. They can either send it via their personal email addresses or via a website. When we comment back to the customer we would like to u...
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I am a bit confused on customer in two different session. there is one area that you can add a customer. once it is added then i should go to project setting/people session to assign t...
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I am creating issues like label name should be only alphabet and min and max limit should be 1 and 40 so how should i embed the script in that
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...unScript = true) #if($runScript) $scripting.execute("test.groovy") &n...
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My home button won't work
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Hello All, just a general discussion (earning badges as well...haha). Our company went live Monday with Jira Service Desk. I will be the Jira Admin for our site. I am sure this will be a valuable re...
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Hello :) in the first place I'm sorry for maybe little bit confused description but I work with JIRA about 1 month. I would like to make a report about SLAs to show avarage SLAs overrun...
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Boa noite Meu Java não funciona Diz problema na variável, mas está configurado já O que faço ????
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Hi, We are using JIRA Software Application and on top of it I have recently installed Service Desk trail version on JIRA Server. Its giving me an error when I am trying to create Service Desk p...
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I want to declare a new custom email address for my service desk project but I can't. When I click on any of the three icones (MS, Google or Other) nothing happens. No error message either. I enclos...
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I am currently attempting to create a support platform in Jira service desk. Within this support platform, I currently have 2 groups; Technical support and general support. My question is a...
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I guess a new change was pushed to the Cloud because now comments are sorted asc so you have to scroll all the way down to see the new ones. Is is possible to change this behaviour? We can c...
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I have an atlassian URL at my enterprise since 2016 [myenterprise].atlassian.net. I started to implement Jira SD (we already use Confluence). We set up a help center that shows differen...
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Here's the situation. We have several requests available for our customers in the portal; they can request everything or they can request the pieces. These requests are linked to issues Foobar, which...
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Dear all, I would like to be able to notify my client when their SLA contract is coming to end but I can't find the way to do so... Is there a way to send them a simple reminder when the contract is...
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I have a Service desk Project, Where I want Some customers can see all the issues created in that project through portal. For now customers are able to see their on tickets, But i want my customers ...
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Hello We are evaluating Jira Service Desk for our company, to handle the support@ e-mail and we have some issues. Here is the explanation of the global situation and issue we are facing, with speci...
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Can you change the comments sort order from first dated on top to bottom for only Jira Service Desk?
Hello - is it possible to change the sort order from first dated on top to bottom for on the Jira service desk and not the global setting for Jira software and confluence? Reason for my ask is one o...
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How can I flag a particular email address or domain as spam to avoid future emails coming from that address to create tickets automatically?
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Hello! I successfully modified the templates for my regulars notifications, however I'm couldn't find where to change the default text that is appended to each to the notifications sent to a custome...
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Hi When i view tickets in cloud servicedesk via the queues, its a limited view. However, when opening the ticket from notifications, i get a much more detailed view with a lot more buttons to p...
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I'm a Jira newbie and playing around in our test project to learn. When I went to create a new issue type I noticed that in addition to Name and Description you get a choice of type; standard is...
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