JSM News & Discussions
Created Oct 5, 2021, Last active today
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Hi all, I've got a JSM project that creates tickets for incoming emails auto-forwarded from two different inboxes. I need a way to identify which inbox the tickets are coming from, but haven't been ...
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From Amsterdam to Munich, now to SITS 🛬 Erin Collins brings "Beyond IT: Empower excellent service for all teams" straight from Atlassian's European High Velocity Team Tour! On Tuesday 25th ...
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Hello everyone, My name is Marc and I'm a new joiner to the New to Jira Service Management group! I have been in the Atlassian realm for over 10 years now and have setup many Service Management pro...
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When it comes to Jira and Atlassian, people tend to think of Jira Software, which is designatedly built for software development teams But how about other departments such as IT, Sales, Mark...
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Hi All, I am working as a part of project management team. I am totally new to JSM. Happy to be a part of the community. Will get to learn a lot. Thanks.
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I'm creating an automation to send email notifications on threshold breaches and I want to display multiple custom fields in the email content. One of those custom fields is a cascading field named&...
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I am a solar energy professional with 32 years of experience in operations and projects, New to JIRA would be happy to take your support to master this software
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Hello, I like to use JSM. It is very friendly to define tickets / Issues, and to manage them with the team members. Definitely, it's a helpfulness tool to improve the backlog, and manage is...
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We are new Atlassian Marketplace partner so please pardon for any newbie questions. We see there are product groups and industry groups but was wondering if there are groups by functions e.g Group fo...
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I am trying to get the value of an object's attribute from Assets in Jira Service Management using Jira expressions. The way I think it would be possible would be to use REST API. I am not sure how ...
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What is the best way to set up to send a notification to a group when a change is completed. I have something in place however as we use the project for a service desk too it is also sending emails w...
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Hey, new to JSM friends! Jaime from Atlassian University here. Update as of May 1, 2024: All on-demand learning with Atlassian University is now completely free. That’s right! You can explor...
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Latest update: The EAP has been ended, but keep an eye out for this feature as we have started rolling it out. Hi folks! We are excited to announce an early access program for a new requ...
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Hi! I am new in Atlassian ecosystem and currently my position is Product Owner of Atlassian Apps, my focus is on JSM applications right now. I am happy to found this group! Can't wait to learn from ...
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Hi All, I have been working with the JSM product for sometime now. I am here to share my knowledge with others as well as learn from the other members of the group. Thanks, Aditya.
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Hi All, New to Jira, so any help would be appreciated. I have created some custom fields and want to add them to the portal change screen and also the normal change submit screen. (Hopw that makes s...
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Hello Everyone. This is Manoj Kumar and I Just joined community. I love contributing to community and so i am here. I am happy to join this group and excited to meet yo...
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Hi everyone! Although I've been an active daily Atlassian user for years, I'm finding out new learning points and ideas everyday. I'm just getting the hang of managing user accounts and access roles...
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Good afternoon, everyone!
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Hi Everyone! I'm @Andy Gladstone a Community Leader here in the online community. Most of my focus is in Confluence, Jira and Trello. I have dabbled in JSM, but it is not currently) part of...
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I am starting on an adventure with JSM. This will be the place to share, vent and learn. I am looking forward to the excitement I know this will be.
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I've just started using and so far it's been great. Super efficient
Deleted user 2 1 April 12, 2023
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I'm Fabio and I started to work with JIRA Service Desk (it was the original name of JSM) since the beginning of its existence. Many improvements have been performed during these years and now it...
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Hi, I'm not exactly new to JSM, but I am new to the group. Here to get the usual help from Community as I've picked up more JSM work recently, and I wanted to say thanks to all the people who have ...
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Hello Community I'm trying to send Zabbix alerts to Jira Service Desk using Webhook in Zabbix MediaType according to the GitHub Project: https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/...
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