JSM News & Discussions
Created Oct 5, 2021, Last active Jul 18, 2025
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I'm Fabio and I started to work with JIRA Service Desk (it was the original name of JSM) since the beginning of its existence. Many improvements have been performed during these years and now it...
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Hi, I'm not exactly new to JSM, but I am new to the group. Here to get the usual help from Community as I've picked up more JSM work recently, and I wanted to say thanks to all the people who have ...
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Hello Community I'm trying to send Zabbix alerts to Jira Service Desk using Webhook in Zabbix MediaType according to the GitHub Project: https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/...
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Hi there everyone. For a few months I've been trying to figure out the basics of Insight/Assets to see if it will work for our business side. Read a ton of documentation, even took a clas...
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If you're like me, you kept the ITSM Sample project around for reference. The only problem with that was I could still see the ITSM Sample portal and didn't want users to get access to it. ...
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Hello everyone, My name is Oday Rafeh and I'm excited to be joining the New to Jira Service Management group! While I'm new to this group, I'm not new to Jira Service Management. I have been working...
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We want to setup a small JSM instance. Will we need to buy JIRA DC licnese as well to setup JSM ? Thank you!
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My name is Juan Carlos and I'm thrilled to be joining this community of like-minded individuals. As someone who is always looking to expand my knowledge and skills, I'm excited to continue learning f...
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Hi everyone, I have been in the community for a long time, but for various reasons I drifted away for a bit. Now I have the opportunity to get involved in the community again and I'm very excited ab...
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Hi community! Kimmi here from the Jira Service Management Design Team :). We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/t...
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I found this recently and figured I should share it. I'm guessing I'm not the only one who was playing around with the demo customers before go-live and now want to remove them. I've also foun...
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Hi All, I'm looking for some advice in migrating ServiceNow reports to JSM. a) Is this even possible (using software perhaps)? b) Do reports have to be re-added from scratch in JSM? c) Has anyone...
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I put something together, but would like to include the JIRA number in the email back to the Assignee in JSM, What does everyone else do?
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Good day Atlassian Community, The ITSM team at Atlassian is very excited to announce our new IT Asset and Service Configuration Management Handbook for Jira Service Management. The new handbook p...
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Hi Everyone I have used Jira Service Management for about 5 years We use JSM as BPM system , comprehensive solution including Insight + eazyBI + automation + Scriptr...
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Option to iFrame Customer Portal (Form only) in website Contact Us page JSM provides the option for us to embed a widget in our own websites so why not an option to embed the Customer Portal (form o...
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Hi All! I have been here for awhile but introducing myself formally.
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Hi Community! Atlassian is putting an end to Bad Service Management (BSM) and we need your help! But first, what is BSM and why should I care? BSM happens when dev, IT, and business teams work in...
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We are trying to get JSM Assets working and we are struggling! When we added our clients they are linked to AD they not staying current and this has become an manual effort? Help! ...
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Hello - Didn't think I needed JSM until I did the Fundamentals course. I'd done the Trello, Confluence and Jira fundamental courses and just thought I'd complete the set of four. Glad I did as alth...
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Hi Everyone, I have been using Service Now since last 5 years. Mostly I was working on publishing end user catalogs in SNOW, incident management, onboarding, Service requests, pr...
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Hello Everyone and Happy New Year! I'm new to JSM and look forward to participating in this group. Regards, -M
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Hello Everyone, Happy New Year! I'm new to JSM and look forward to participating in this group. Regards, -M
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Hi everyone, Happy newyear. I am new to Jira Service Management and hope to learn a lot from this community.
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Hello and happy new year everyone! I´m Heydi and I´ve been managing JSM for three years now. Sorry my english . I´m very glad to be here today! Regards!
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![Charly [DEISER]](https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/557058:7975716a-fa68-40a3-a712-9f2045e4a5c4/93301dd8-b8b1-432a-8f41-6c89537207f3/128 "Charly [DEISER]"){kind=avatar}
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