JSM News & Discussions
Created Oct 5, 2021, Last active Jul 18, 2025
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Atlassian University (UNI) is in the process of reviewing its Jira Service Management courses and considering opportunities to develop new content to meet the needs of JSM users. The Atlassian Commun...
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Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lightn...
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Got a message from one of our users on Jira Service Management Cloud that the form they use no longer had the custom fields in it...it had defaulted back to just summary and description. I put ...
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I have been serving as the Jira/JSM functional lead for almost 3 years now,. JSM (previously JSD) was selected to support our ITSM team + P&C HR team to handle both internal/external customers re...
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Good morning, world! Sending a HUGE HELLO from Pennsylvania, USA to all corners of the globe touched by Atlassian wonder! I've been a JIRA/Confluence Admin for almost 15 years now but, over the las...
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Kia ora Koutou Katoa, My name is Melka (pronounced mel-car) and I live in New Zealand. I live in Gisborne which is the first city in the world to see the sun. I am a sucker for adopting pets that I ...
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Hi everyone, We are so excited to announce that registration is now open for the newest series, Lightning Talks: Marketplace! Could your team benefit from improved flexibility, increased efficien...
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Hi, based on documentation available on Atlassian sire , I have created an API token for my cloud jira account.I am trying to Authorize using Auth type Basic Auth,User:email Password: Token. But una...
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Hey everyone, I've been in the Atlassian ecosystem for a while now, so a lot of the audience here are thinking/feeling "Oh no, not again", but I realised I've been in this group (and contributing a...
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Hi Community, I will share a quick overview on how Incident Management can be tackled with the Atlassian solutions (JSM, Opsgenie, Statuspate and Insight Asset Management). Blended Per...
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I have an automation that will create a new issue. I then need to update the request type on that issue I've just created (either that, or I create a request type and then update a field on that same...
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I've set up a workflow and now I need to change things around a little. It included two approvals and was working fine. But now that I'm going to edit it, I'm not seeing any way to change the destin...
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Hi folks, I am relatively new to Jira Service Management and I did get the HR Service Management template and set up Service Project specifically for onboarding new employees. I am really interested...
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An issue will have several insight objects linked to it. I've got the Insight Object field set up, and that works great. But I need my automation to update values on the Insight Objects when ...
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Hi all, I have been an admin now for 18 months and we have successfully seen the Domain issue resolved and DMARC settings so that you can bring your Atlassian Cloud Service Management into your own o...
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I added new Sub-Tasks types ( Sub-Bugs & Code Review) to our team-managed project but I can't be able to see them when creating an issue, what should I do to be able to see them & use them?&n...
Deleted user 5 2 April 10, 2022
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I've got a workflow that's pretty complicated and I'm not sure of the best way to handle it. The business process is - get a request for x number of devices - configure each device with informatio...
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I'm about to kick off a POC with JSM Cloud, specifically to try out the Insight CMDB capabilities. I was looking at a comparison matrix for Data Center vs Cloud and it appears that there are no 3rd p...
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I am the entire IT Data Analytics Department for a mid-sized software development corporation. We are using JSM in several key departments across the company. For me, I am gathering data requests and...
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Hello, JSM sends an email to the requester with the key ID in the email's subject line. How do I remove the key ID from the subject? Thanks! Joe
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OK, here's what I want to do: I want to be able to present users with user-friendly options to categorize their requests, and then have them map to our own Components field. I'm thinking the way to...
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I am new to Jira Service Management. Hoping to learn a lot here. I recently "spun it up" to manage IT tickets as part of managing our Internal IT team. Short story: The 1st person that...
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The Automation was triggered by an issue that breached the SLA. Its field Assignee was empty. Therefore the if condition was met and and an assignee allocated to the Assignee field. Afterwards the As...
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Hi there, I have done lots of JSM projects with server and cloud. From employee onboarding to classic ITSM processes. And also some special ones like complex recruiting processes for a...
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