JSM News & Discussions
Created Oct 5, 2021, Last active Feb 20, 2026
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Hi community! Kimmi here from the Jira Service Management Design Team :). We are exploring what our customers expect from a sample project so we can better support your needs when you’re creating/t...
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I found this recently and figured I should share it. I'm guessing I'm not the only one who was playing around with the demo customers before go-live and now want to remove them. I've also foun...
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Hi All, I'm looking for some advice in migrating ServiceNow reports to JSM. a) Is this even possible (using software perhaps)? b) Do reports have to be re-added from scratch in JSM? c) Has anyone...
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I put something together, but would like to include the JIRA number in the email back to the Assignee in JSM, What does everyone else do?
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Good day Atlassian Community, The ITSM team at Atlassian is very excited to announce our new IT Asset and Service Configuration Management Handbook for Jira Service Management. The new handbook p...
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Hi Everyone I have used Jira Service Management for about 5 years We use JSM as BPM system , comprehensive solution including Insight + eazyBI + automation + Scriptr...
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Option to iFrame Customer Portal (Form only) in website Contact Us page JSM provides the option for us to embed a widget in our own websites so why not an option to embed the Customer Portal (form o...
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Hi All! I have been here for awhile but introducing myself formally.
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Hi Community! Atlassian is putting an end to Bad Service Management (BSM) and we need your help! But first, what is BSM and why should I care? BSM happens when dev, IT, and business teams work in...
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We are trying to get JSM Assets working and we are struggling! When we added our clients they are linked to AD they not staying current and this has become an manual effort? Help! ...
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Hello - Didn't think I needed JSM until I did the Fundamentals course. I'd done the Trello, Confluence and Jira fundamental courses and just thought I'd complete the set of four. Glad I did as alth...
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Hi Everyone, I have been using Service Now since last 5 years. Mostly I was working on publishing end user catalogs in SNOW, incident management, onboarding, Service requests, pr...
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Hello Everyone and Happy New Year! I'm new to JSM and look forward to participating in this group. Regards, -M
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Hello Everyone, Happy New Year! I'm new to JSM and look forward to participating in this group. Regards, -M
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Hi everyone, Happy newyear. I am new to Jira Service Management and hope to learn a lot from this community.
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Hello and happy new year everyone! I´m Heydi and I´ve been managing JSM for three years now. Sorry my english . I´m very glad to be here today! Regards!
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Hello: Trying to create a lot of "issues" that have due dates. Keep getting an error message that "cannot parse dates" - unsure how to fix it. Originally had as 12/02/23, changed to text fi...
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I was given the task to learn Jira mid last year and our company has fully adopted Jira for a year now. Though my experience is not yet as extensive as the Community Leaders, I still believe that I h...
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Hello Everyone. I am excited to write this post as an active community member using Jira on a daily basis. So, looking forward to contributing to this community. Thank you and appreciate your appre...
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Hi, I am brand new to JSM and really need help in setting up my IT Service Management help desk. I have only installed the software and had a look around, but I am afraid to dig in as I have no idea...
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I'm looking for a method to add an approver to existing JSM tickets via the API. Looking at the JSM API docs I don't see a method to add one, just get a list of existing ones.
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hello everyone. I'm new here. What o you recommend for me to get started
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Hi everyone, I have worked with JSM for 10+ years in a software factory + Consulting team, all external customers. Now I switched gears for a Data Analytics position, all internal customers.&nb...
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I'm not "new to Jira Service Management", but I manage a team of Jira and JSM experts, and am probably the least technical member of that team when it comes to that. I'm looking forward to reading an...
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Hello all! I'm totally new to JSM and wondering how to view requests from a client's view. When I go to the portal and choose to view all open requests, nothing appears. Do I need to log in as each p...
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