Atlassian Automation

I'm trying to access the satisfaction settings on a service desk in automation via smart values when the satisfaction values change (are updated / added by a user) Tried: Satisfaction value ratin...

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• automation
• cloud

I am looking to pull all the epics my team has been working on since July 2021 till date. This includes all statuses for the epics not just done epics.

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• automation

Hello Atlassian team! I hope you are well, I am taking my first steps in Jira automations and I had the following query: Can I define actions to be executed at a specific time of a day of the week...

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• automation

Hi everyone! I’m back again with a quick update on a new feature available to anyone currently using the Send web request action. We received some feedback from the community that people would like t...

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• automation

Hi Team, Want to ask regarding when we don't have access to that portal, it will show  No Access,  You don't have permission to this portal. Can the announcement be customized? Kind...

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• jira-cloud

I've been looking at the available actions for Automation, and I'm not sure the functionality is there, that I'm looking for. I wonder if something else might be a better solution. Actions needed inc...

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• automation

Hey, Im trying to build an automation that sends a list of open tasks from a page to Slack by schedule. Im getting the attached error, not sure how to proceed. Adding the automation itself as well. ...

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• automation

Hi everyone, I'm already using an automation rule that creates subtasks automatically. I now would like to add another automation that sets a specific status to each of the subtasks. So in the end, ...

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• automation

I'd like to add a template to the description field, and I would like it to load when the form is opened, not only after issue is saved (created). Is that possible? 

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• automation

  Howto: Reopen an issue after an email reply from customer.? Our Helpdesk need their tickets to re open if the customer replies. I have set trigger on comment and that works great for commen...

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• automation
• email

Jira Service Desk: We are looking for an Automation Rule that will change the status of an issue when the Reporter submits a comment via email.    For example: If on a WAITING ON CUSTOMER...

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• automation

Hi, we are having a rule to create a new issue when a webhook triggered in an event, the initiator is returning as blank, how do we get the current user name?

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• automation

We are trying to create a automation rule to copy the field value from the template issue to the current /trigger issue, please suggest us some ideas to implement this. We did used the JQL to locate ...

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• automation

*EDIT The project is not a "JIRA project", but a ticket with a type "project" (like an epic) Allo ! I've been using automations to create all kind of templates and its great.  This morning I h...

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• automation

I created a new Jira issue type called "Customer".  The purpose is to store information about specific customer as well as identify who the project manager is for one. On "Customer" I have a co...

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• automation

Hi , i want to sum story points with automation in jira, and made this logic.  Action details: Issue condition The following issues passed: PORTAL-475 Edit issue Additional fi...

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• automation

Hello,  I need to use Jira user profile data in reports. Can I do it? If yes, how to utilize it, please?  I attached a screenshot with all the required fields. If it is not possible do y...

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• profile
• report

Hi I have an Order and a Shipping project. When orders are complete a shipping task is create via an automation. Works great, shown below.  I have now learned that at some point during the ord...

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• automation
• clone

...ustomers are typing in on the ticket. We did try to integrate ReadMe+ for Jira but it failed because our support documentation is set to private (and we cannot make it public as well). Is there a...

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• automation
• readme

part of our workflow for completed tasks is that they currently sit in a status of Done for 7 days, during this time a task can be returned to In Progress for remediation.  after 7 days the task...

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• automation

I'm currently following this https://community.atlassian.com/t5/Automation-questions/So-close-Add-multiple-accountID-Strings-to-User-Picker-Multi/qaq-p/1857730 to add multiple @mention user...

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• automation
• json
• regex

Hi, I am having an issue with a Jira Automation rule I am trying to implement, I'm hoping some one will be able to solve this for me. Use Case: When an engineer creates a 'Change' issue and links...

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• automation

I need a reminder automatically always starts when the now Date is 90 days before due date of my issue/task, then continually after that the reminder sent again every 1 weeks. How can I set this con...

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• automation

Triggering a Jira automation rule outside of an issue ist very (too) limited for both development and production use. What I'd like to see: run a rule from advanced search / filters, applying it to...

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• automation
• cloud
• trigger

What I am trying to do Trigger: Every weekday at 8:30am Action: Lookup stale issues based on a JQL query Then: Email the assignees of those issues with a list of their stale tickets Expected ...

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• automation