If my automation is updating any field value in the issue , it consider this as issue updated and sends notification to the assignee and reporter . How to disable these notification as its spamming the reporter/assignee mail box
Hi Rasajna,
have them take themselves off from being watchers of the issue. Depending on your notification scheme, that should take care of it. But if they are watcher they will receive everything.
Hi @Rasajna Meka
If your automation is updating any issue, then the "Issue Update" event is being fired, which it sends out notifications to all the people you have under "Issue Updated" notification.
Imo you can't block this if you are using Jira Automation, since there is no option not to send out notifications. If you were using an app like JMWE, then you would have this functionality.
If I'm understanding correctly, you're going to need to update the notification scheme. You have "Reporter" and "Assignee" receiving notifications for "Issue Updated". You can probably safely remove everyone from "Issue Updated", and make sure they're in "Issue Transitioned", "Issue Commented", or whatever other actions you want to notify them about.
Notifying on every single issue update can be spammy even before you start putting Automations in place. I generally don't send this notification, but ultimately it's up to you.
I had totally forgotten about this! @Ignacio Pulgar is right. Try this instead!
Good job Ignacio!
Is there any way to prevent the non-email notifications from cluttering up the UI?
yes, what Hugh said! 👍
I don't see that option, what am I missing? 🤔
@Hugh Kelley @Mike D_ I had the same issue but found a workaround solution: you can remove the watchers before making changes, then restore them after the changes, dodging the notification from being sent!
In your rule, before making any changes, add a "Create variable" action to store the list of watcher accounts, for example:
Then a "Manage watchers" action to remove all existing watchers.
At this point, any change applied shouldn't send notifications.
Finally before the rule completes, add another "Manage watchers" action to restore the watchers using the smart value of the variable created earlier:
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