Created Jul 13, 2022, Last active today
...olidays: make them do the math Build per-team calendars if SLAs differ by geography (“APAC 9–18,” “EMEA 9–17,” “US 8–17”). Keep a simple 24x7 calendar for P1 incidents if you promise true around-t...
This is Part 3 of our "Unified Workflow" series. Let's recap: In Part 1, our Service Agent, Ann, captured a feature request from a Premium customer. In Part 2, our Product Owner, Paul, tu...
We're excited to announce that Planyway now includes public holidays in your workload calculations. Forgetting to account for public holidays can lead to missed deadlines, o...
In my previous post, we talked about optimizing Jira-to-Jira integrations to improve workflows and team collaboration. In this second post, we’re focusing on Jira Azure DevOps integration. Many tea...
...nd performance advantages for enterprise and public sector clients Research insights from Atlassian and cybersecurity leaders What Is Atlassian Forge? Atlassian Forge is a serverless app d...
Hey everyone! I use Jira Structure (Cloud) and have a formula column helping to calculate estimations and durations following our team rules. I want to enhance my structure by taking in account lin...
Time tracking is one of those Jira features that can look simple on the surface — but in practice, it touches almost every part of your workflow. Estimates, reports, permissions, data privacy, remote...
In our first article, we met Ann from the Service Desk. She received a feature request from a new Premium customer and instantly saw their importance thanks to our HubSpot integration. (If you missed...
One Tool. Total Visibility. In fast-moving teams, visibility isn't just helpful—it’s essential. Whether you're leading sprints, managing dependencies, or analyzing delivery trends, you need real-ti...
Hello, Atlassian Community! We often see teams diligently tracking their time but still feeling like they don't have the full picture. You know the hours are being logged, but do you know where you...
Intro For agencies and service companies, invoicing should be the easy part — but when your billable hours live in Jira and your invoicing is done elsewhere, it quickly becomes a manual, error-pron...
Have you ever faced a Jira issue that clearly needed more than one person assigned — QA + Developer, Backend + Frontend, or multiple reviewers — but Jira just wouldn’t allow it? We fixed that. ✅ G...
Have you ever faced a Jira issue that clearly needed more than one person assigned — QA + Developer, Backend + Frontend, or multiple reviewers — but Jira just wouldn’t allow it? We fixed that. ✅ G...
If you've ever spent hours carefully planning, assigning, and tracking work, you know the challenge: finding the right balance between keeping your team productive and avoiding burnout. But what abou...
✨ Let's enhance our Confluence content with Carousels for better readability and navigation. Break up long, text-heavy Confluence pages for improved user experience and information r...
Jira is a powerful tool for managing projects, tracking issues, and customizing workflows. From the very start, having end-to-end traceability and clear visibility into how issues relate — whether th...
For project managers and team leads, keeping projects on track isn’t just about tasks and deadlines—it’s also about budgets. You need to know: How much time is your team spending. How those hou...
I am able to create a linked service to our jira and able to create a dataset to a table. Can I get a listing of all the tables and the structure of the tables. Is there documentation? I sea...
Hi All, I dont need confidential details. Has anyone got Stablenet working with JSM Data Centre Im particularly interested in StableNet creating asset objects \ tickets for alarms in JIRA a...
The Excel Struggle We All Know Every QA professional has been there - staring at sprawling Excel sheets filled with test cases, trying to track execution status across multiple releases, and ...
TL;DR Challenge: Service agents lack customer context (like VIP status or deal size) when triaging tickets. Solution: Display live HubSpot CRM data directly on the Jira ticket...
SLA fields out of control? You’re not alone Have you ever opened Jira’s custom fields list and spotted like 20+ “Time to resolution” fields? Yes, it’s possible. Because JSM creates locked SLA custo...
...lients Members of the public But using Jira and JSM, you can easily implement an asset reservation system that caters to any combination of these assets and users. Here are three h...
In a perfect world, every Jira issue would magically tell you what to prioritize, where bottlenecks hide, or how your team’s sprint performance evolved. Until then, there’s the Table Report - a power...
Hi everyone, Antonio, from Deiser team here. This is my first time posting in this group. Today we're bringing some great news from our team. 😎 Let's bring some context first: In many support ...
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