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- Community
- Tag: new-to-jsm
Tag: "new-to-jsm"
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The purpose of this automation is to create a Change Ticket from an open Issue. I need some of the values of the original issue to copy over to the new issue. I created an automation to tr...
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Hi all, I have followed the instruction is the article below, but still when the customer doesn't get automatic replies from AI to their inbox. Is there something else needs to checked other than wha...
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Hello, I am new here and I could not find the accurate answer that I need for a problem we are facing at my company. We've been asked to rename some values of the Resolution field but we need...
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I’m working on problem validation research for Jira Service Management (JSM), and I’d really appreciate your help! If you’re are experienced in managing and setting up JSM projects, I’d love to get y...
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validation in jsm form portal
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Hello, Please find the image attached. Here under testing category I see 2 issues being displayed. But actually in the sprint board I just see 1 issue. Please let me know why is this
179 views 3 0 Deleted user September 26, 2024 -
Hello All, Please let me know what is the purpose of linking the issues. I have linked 2 issues and when I comment in one of the issues I thought it should appear in the other issue as well. But it ...
274 views 12 0 Deleted user September 20, 2024 -
Hello All, I have a doubt about the statuses. There are 3 kind of status TO DO, PROGRESS and DONE. No matter how many cards we create we have to map them to one of these status. So suppose I create ...
266 views 4 0 Deleted user September 18, 2024 -
Hello All, I am stuck with an issues and would need some suggestions. I am currently managing 3 different boards (company-managed). 1. Main Development Board (Scrum) 2. Backend Board (Scrum) 3. ...
253 views 3 0 Deleted user September 18, 2024 -
Hi, Good afternoon, Do we have a mobile application for Atlassian Community? Am asking for all the Atlassian product offerings not just JSM. which helps us to read whilst travelling or before be...
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Hello All, I am working in a TEAM MANAGED PROJECT, I have completed 2 sprints and now I see the issues are appearing in the backlog from Sprint 1. Please explain why this is happening?
270 views 13 0 Deleted user September 5, 2024 -
Hello All, I have created 2 projects basically 1 is main board and another one is for backend team. Whatever is entered on main board and when assigned to members in backend the issue must also be s...
165 views 2 0 Deleted user September 4, 2024 -
Hello All, I need to set up one board where the Project Managers can add all the requirements from the client to the product backlog. After it is added, the tasks must be going to respective boards ...
311 views 16 0 Deleted user September 4, 2024 -
Hello Community, is it possible to copy the descriptions or the service ID of the objects of “Affected Services” within an issue to another custom field (type short text) with Jira Automation? If I...
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Hi, Community, In today’s JSM June product spotlight, we’re diving deep into IT Operations! We’ve got five of our JSM Product Manager All Stars sharing their best tips and tricks for ...
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Hello Community members! For this JSM June, we're excited to bring you even closer to the Jira Service Management product team with an Ask Me Anything (AMA). This is your chance to ask all your ser...
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We auto-add 15 minutes with an automation rule whenever an issue is created by a customer in our JSM. When opening the ticket you see this under Tempo logged hours total, but when running a report i...
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Setting up SLAs for issues in a newly created project. I Am interested in implementing SLAs immediately after approval is accepted. Could someone guide me through the process, starting from adding an...
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Sailing Smoothly with Jira Workflows: Your GPS in the Sea of Tasks In the fast-paced world of modern work, keeping everything on track can feel like navigating a stormy sea. But fear not, because Ji...
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Hello everyone!, I'm totally new to JSM. I would like to know if you can guide me. My proposal seeks to migrate the process to JSM and use Confluence as a repository, because I believe that the app...
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...ust to make sure since some users say they do not. The customer notifications are enabled for; Customer invited Request created Public comment added Public comment edited Participant a...
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Hello, I would like to remove add-ons and apps from a specific JSM Project. Some of these add-ons are Zendesk, GitHub, Sentry, Calendar etc. I do not see any option to disable these apps in the proj...
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We need to move a project from JSW Server to JSM Cloud. We were using the JSW Server instance as customer facing providing users with access and separating them with issue security, we also ha...
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Is it possible to restrict certain users/groups from moving incident to specific states in JSM? For example - Certain people should be able to see only states A and B, otthers may see only C...
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Hi Is it possible to restrict the running of certain automation using custom fields like 'Assignment group'? I want to allow only people from certain 'Assignment groups to be able t...
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