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- Community
- Tag: jsm
Tag: "jsm"
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Dear community, I'm wondering if it's possible to limit the fields that can be selected when you configure a form and want to link a form field to a jira field: The problem is that we a...
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Hello all, I'm wondering if it's possible to connect all of the articles we have written to the Knowledge Base within JSM. I tried using Zapier, but it appears to be too task d...
- JSM News & Discussions
- Discussion
- jsm
- knowledge-base
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Hello Atlassian Community! We’re excited to introduce our new Comment Toolkit for Jira (Beta Version)—an app designed to help teams manage, organize, and streamline Jira comments. ...
- App Central
- Discussion
- comment
- jira
- jira-automation
- jira-cloud
- jsm
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I am trying to use automation to update a Total Cost Field using the formula: {{#=}}{{lookupAsset.attributes.cost}} * {{issue.Number of Units}}{{/}} I am getting an error Unexpected comma at charac...
- Jira
- Question
- data-center
- jira
- jira-data-center
- jsm
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...ouch with approximately 10 organizations that manage incidents with JSM, and are interested in improving how they communicate service status during an incident. Your insights and experience are critical t...
- App Central
- Discussion
- app
- communication
- incident-management
- itsm
- jsm
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Jira Service Management (JSM) has become essential for many organizations, providing a powerful platform to manage tickets, prioritize tasks, and ensure smooth operations. However, one significant c...
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...s dramatically reduced. 🟢 Second, we are pleased to announce that SARJ is now available for Atlassian Data Center customers. Soon after its introduction, we began to hear from JSM Data C...
- App Central
- Article
- auto-assign
- jsm
- new-to-jsm
- rotations
- sarj
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Str...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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Anyone exhausted from managing the constant changes and unclear documentation when it comes to changes with this platform? It has been just a slew of changes in this last year alone. I ...
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Getting Started with OLAs in Jira: Understanding and Defining Almost everyone has faced the problem of a project delay❌ because one of the teams didn’t complete their tasks on time. Or perhaps you’...
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...hose of us who use Jira Service Management (JSM) to deliver ITSM and ESM solutions. We call it 'ITSM/ESM Masters.' That's right, this "ACE" is not affiliated with a city; it's affiliated w...
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Managing customer service in Jira can be challenging, especially with recent Jira Service Management (JSM) pricing adjustments and limited customer support features in Jira Software. The Jira Suite f...
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JSM Assets is a good tool. JMWE is a great tool. Together, they are greater than the sum of their parts. Note: for the remainder, "automation" or "rule" or variants thereof all refer to JMWE. The p...
- App Central
- Discussion
- api
- assets
- automation
- cloud
- insight
- +6 more tags...
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I am the system leader, and I need to create a strategic training plan for myself and my developer, who have deep knowledge in Jira service management. In addition, what are the essential tr...
- Training & Certification
- Discussion
- jsm
- new-to-jsm
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...户的外部承诺，SLO 是公司内部为实现承诺设定的目标，SLI 则是用来衡量实际服务表现的指标。制定合理、可实现的SLA，并不断超越这些承诺，是提升客户信任与满意度的有效策略。 （JSM 工具中 SLA 设置） 希望这篇文章能为你带来启发。如有疑问，欢迎在评论区讨论！ 作者简介：YY哥 Atlassian 解决方案顾问 |&n...
- Atlassian 中文版
- Article
- itsm
- jira
- jira-cloud
- jsm
- sla
- +1 more tag...
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...his by configuring automatic, rule-based user cleanups that run regularly, typically weekly or bi-weekly. In this particular organization, the problem arose from a regular influx of new JSM users f...
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Hello! I made sending mail in JSM. When a person writes an email, a task appears in Jira. When I answer this person by email, I want my answer to be displayed in the comments to his task. At the s...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jsm
- +2 more tags...
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...omments below. Thank you for being a part of our community and for your continued support as we work to make JSM the best tool it can be. Happy cascading!
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I have the shared LDAP user directory setup with Confluence and Jira Service Management. All of our users are resetting their password and then logging into JSM for the first time. H...
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Update November 11, 2024 Thank you all for your patience as we share more details about the EAP. Our goal is to make Jira Service Management easier to use and more powerful for HR teams. The k...
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Update November 11, 2024 Thank you all for your patience as we share more details about the EAP. Our goal is to make Jira Service Management easier to use and more powerful for HR teams. The k...
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Hi, Could not find anything to address this issue online. I just rolled out a feature that uses the Actions Tab to input a customer number and have it dial out from jira and log inf...
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I need to hide a JSM portal option/tile on our main page. Its an old project that is no longer being used. I don't want to remove customer group access or change to a software project s...
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Good morning everyone, I hope you're all doing well. I have the following challenge: I need to create an automation where, once the "Request Type" custom field is ...
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