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×Community resources
Community resources
Community resources
Tag: "jira-service-management" in "Jira articles"
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...o get more in depth with what we covered check out this blog post. Would love to have y'all join me for session #5 which is on March 10th at 6 AM PST (NOTE - PST will be UTC-7 then so the time may b...
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Workflows Wrapped Wow, our first Workflow Wizardry workshop on everything Jira Service Management (JSM) workflows and automation was an incredibly engaging and dynamic session. When planning the se...
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...osting these here as well as externally. I hope you enjoy all the changes that came through Atlassian during February 2025. For the full list of changes, please visit - https://dantombs.co.uk/blog...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Over the next few weeks, we'll be rolling out a new Atlassian Automation enhancement across all products and editions, designed to increase the reliability of your rules. Automatio...
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Hello community friends We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrat...
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As 2024 came to a close, our team has been reflecting on the many Jira Service Management projects we worked on this year. As an Atlassian Gold Marketplace Vendor and Gold Solution Partner, we bring ...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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Understanding customer sentiment is crucial for delivering exceptional service and improving user satisfaction. With the introduction of AI Sentiment Analysis in Jira Service Managemen...
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Hi, we want to link the TEST CASE in Qmetry to issues in Jira or put a link to the code, but the link is so long and cumbersome. Is there a way to copy a shorter and clearer link? F...
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👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
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Hey all! I've (finally) decided to earn an ACP certification and decided to start with ACP-420 Jira Service Projects. To help me actually study I've started some free 1 hour live study sessions on Mo...
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Timepiece - Time in Status for Jira can be used to get insights into key performance metrics such as Issue Age, Cycle Time, Lead Time, Response Time, Resolution Time, and more (see details)...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Every team checks Jira reports, but do they actually help you steer the project in the right direction - or are they just digital wallpaper? Many teams unknowingly base decisions on fragmented data, ...
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SLA performance tracking has become even smarter. Now, you can dive deeper into your team's productivity by analyzing SLA metrics based on Jira fields or custom criteria. Whether it’s priority, sever...
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...Data locators that reference specific array indexes (for example company.region[0].id ) will no longer be supported in JSON import configurations. Changes to the public REST API T...
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Hello Atlassian Community, We’ve been hard at work exploring ways to use AI to enhance the productivity of service and operations teams. Would you like to join us? We want you t...
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Hi everyone! As a growing international team, at Seibert, we use Atlassian tools throughout the entire hiring process. I wanted to share the main ways that we use Jira, Confluence, and JSM for HR, an...
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Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
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Hello community! 👋 Sharing news about an exciting a new addition to the issues for attention insight! SLAs breaching will now be included in the board insights panel alongside your stuck and ...
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to...
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If you're working with Jira Service Management, creating and managing forms effectively can be a challenge—especially when dealing with custom fields and conditional fie...
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Displaying SLA metrics and related issues directly on the Jira Service Management portal not only keeps customers informed but also helps your team maintain accountability and alignment. I...
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Hello everyone! 👋 We’re excited to announce a new project summary page for Jira Service Management! The project summary page gives you a dashboard-style overview of your project. You can us...
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