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Tag: "jira-service-management" in "Jira questions"
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Hi All, I created priority groups to align with the different support teams for different products we have. in order to be able for customers to open a specific ticket to a specific group and ...
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Nomor telepon Cs Kredivo, Call Center adalah WhatsApp +62816392315. Nomor ini dapat dihubungi dari seluruh wilayah Indonesia tanpa kode area.
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Hello, I'm trying to fetch the content of a form field in an Automation. The field isn't connected to a JIRA field. I added a field key to the relevant field- 'reqbody' The field is a Text type....
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Pusat Bantuan Kredivo +62816392315. tersedia 24 jam untuk membantu Anda dengan berbagai pertanyaan atau masalah yang mungkin Anda hadapi.
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Pusat Bantuan Kredivo +62816392315. tersedia 24 jam untuk membantu Anda dengan berbagai pertanyaan atau masalah yang mungkin Anda hadapi.
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how can i change for my SLA to not count it when the ticket is on pending mode? basically when i move the status from in progress to pending (wating for user or 3D party etc)...
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Hello, In Jira, I set up alerts to be sent as follows: one day before, one hour before, 15 minutes before, and at the scheduled task start time. However, I have not received any alerts. If there are...
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I have created a few KB articles and would like to offer them as publicly accessible documents. Is that possible with service management?
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Jira Admin cant access to the Request type, Portal, and other option to edit. I have Jira Admin access then why I cant custom, and update these options! Do I need to have other user group to my...
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Hi all! I am looking to clone the set up of a ticket to another project. I don't see a clone option, and if there isn't one, is there at least a import + export option? Please advise how I...
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For employees that separate from the company. I want to have it set up where after I close the ticket. It will automatically unassign the equipment (object assets) we have them assigned to. I'...
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Hello there! We use JSM for our internal service request platform for all departments in our organization. Because of this, if we do not want all JSM users to view other business unit's tickets, we n...
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I want to know if its possible based on below criteria: ---This part already automated-- Story status moves from ToDo to In-Progress Start Date date added ---Need to automate--- I want to ...
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One of our business units has a very complex process that occurs after intake. Multiple staff and other business units are involved in the overall activity. My usual recommendation is to use tasks an...
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Trying to add start date with automation when an issues status goes from ToDo to In-Progress. Right now I get an error due to date format and not sure what to add
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I need to add a non-editable disclaimer field (which is a long paragraph) in my JIRA form. I have tried adding a checkbox field, but looks like that has some character length restrictions so ...
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Can this app be used to export Attachment?
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Hi, We have setup a knowledge base for end users which includes screen shots and videos on how to use the portal. We would like to restrict the possibility users have to download the images an...
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Hello, I am trying to trigger a status change when a comment is added from approver. This is what I have so far but no success. Tried with other smart values as well:
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I would like to know if the pricing model is changing too when migrating to JSM from Opsgenie.
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We have started using the Slack chat facility, and it works well. We use forms to ensure the correct information is collected, so I wanted to add the form to issues created via chat. ...
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I am looking to add filter syntax for "issues that are in the current sprint" is there a field for current sprint? or does it have to be complicated?
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hi, it seems we have exhausted our maximum limit Email within a day. Is there a way 2 check up on the e-mails which were send. We only send a few E-Mails and the notifications were blocked. ...
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Hello, I've enabled Suggestions on 2 of my projects and it only appears on the one using the issue type "[System] Service Request", not on the one using "Support". Is there any other way than chang...
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Hello, Auto ticket creation from .net platform to JSM is not working for past few days. This feature was working for past 4 years using TLS 1.2. Is TLS 1.2 is still supported? ...
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