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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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Hi Team, We had enabled Jira widget for service desk in our dashboard. We are not seeing the widget anymore. I came in to check the settings in the board and I see the attached error. Is Jira Set...
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Hi, I have a Jira Service Management project on one Organization that I want to move to a new organization. I have set-up the project on the new Organization and I wish I know if I can copy the iss...
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I can't add 'Project Picker' field to Request Type form. Every time I add it, it gives an error as HIDDEN. How can I add Project Picker to Request Type form? Thanks for your support I can't ...
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Hi, I am automating alerts for issues which are due within 2 days, and needs to send the email to a dll, but the mails are sent sometimes only to the dll. Can anyone help
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We currently use a portal in Jira Service Management to manage our User access as we have 100's of different permission groups and systems. Would it be possible that on submission of a Jira ...
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Hi Jira Community, I have configured my Jira Service Management workflow to prevent both agents and customers from commenting on a closed ticket by setting the appropriate workflow properties. Howev...
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I have automation that when a form is submitted it creates a bunch of subtasks on the ticket and spams all of us jira agents on the project as well as floods our Teams channel. Is there a way to disa...
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Hello everyone, For one of our project, we are currently struggling with a way to sort issues for agent to work with. Basically there is a team there, who are just taking is...
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QUANDO MOVIMENTO O TICKT PARA A COLUNA CONCLUÍDO O CHAMADO PERMANECE EM ABERTO. Não aparece a opção de adicionar uma resolução. Como resolver isso?
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During a regular admin audit of our instance, I found that 2 users were able to install apps on our instance. Neither of them have product admin access, and only one is an admin on the project in whi...
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Hi, We have a Jira project that we use as a task template when creating other client projects. I wanted to update the issue types in this project template, but the issue type scheme is s...
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In JSM (Cloud), we have automation rules that change the status of a case to 'In Progress' whenever a customer comments on an issue that is in a 'Waiting on Customer' status. The assumption, which is...
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If a user creates a ticket and chooses a department, all department managers should be added as request participants. 1 department can contain up to 5 employees in the attribute "manager". (1:n) Ev...
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difference between "Invite people to Jira" vs "add people" from the "Teams" menu - "Invite people to Jira" vs within a project : on left hand side under the "Directory" headin...
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Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic whe
I have succesfully implemented the automation as described in this article: Automation for Jira - Writing a rule that clones stories (and their sub-tasks) linked to an Epic when the Epic is cloned ...
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Hello, I would like to paste text and images (say from an Outlook email) into the description field. However, when I do so, only the text is carried over and blank space is left where the image was....
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demo service project - "Invite your team to explore Demo service project" From Demo service project, select Invite team Add your teammates to join you as agent...
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I have a dropdown menu tied to an asset field called Store. I need to create an automation that will set the asset value in the Store Location field to 0000 once a ticket is created. I cre...
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Our teams do weekly releases, so I have created an automation script to create a new release every Monday morning. I'm attempting to use smart values to generate the names of the releases based on t...
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Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...
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Hi everyone, We have 2 projects and I'm struggling with creating these automations. I have one automation for changing statuses based on trigger issue. This works fine with manual input but...
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Hi Team , I have 2 custom fields . 1st field type is group picker (single) 2nd is the default assignee field . I would like both field should co-ordinate for example . p...
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I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...
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We are trying to get and update the avatar to an asset object. But we also get a 401 error, the same token is working for other operations like updating the asset s attributes value. ...
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I cannot download invoices even in the areas advised. Rob
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