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Community resources
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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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Hi team, We have a workflow on a jira service project. The workflow invokes a rest API which is deployed on GCP GKE. We configure the IP whitelist on service side. Yesterday, the workfl...
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I have an automation rule that checks for some keywords in a request that comes in by email. If the keywords are right the issue type and the request type are changed (from service request to inciden...
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So our team has a kanban board but has no sprints, and I wanted to get all the data in our board. However, when I try filter it by either status or updated (date). I also get tickets that are NOT in ...
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I have a user who likes to submit issues entirely in uppercase. I've asked them multiple times to stop but they won't. I hate that it bothers me so much, but it just does. Is there any way I can prev...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.
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We have migrated from Opsgenie to JSM and have noticed a loss in the alert email notification formatting. Opsgenie alerts emails allowed for linebreaks. JSM Alert email notifications + JSM Alerts st...
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How to setup automation to send email to a removed approver that their approval is no longer needed?
We need to automatically send emails to approvers who get removed as an approver, to tell them their approval is no longer required. How can we accomplish this in automation?
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Can we modify the Issue Collector with custom CSS or Javascript? At all? Even if it is kind of a hack, is there any way at all to restyle the Issue Collector?
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Jira APIを利用してチケットを作成する際、ネットワーク切断などの理由でAPI接続が失敗する場合があります。これらの状況に対して、Jira Cloud側で自動リトライ機能や推奨されるリトライ方法がAPIで提供されているかを知りたいです。
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Hi all, I'm trying to create a Widget to show how many open or closed tickets each "Organization" has in our project. I created a filter with all of these issues, but when I go to add an issue stati...
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Trying from bottom up kinda need right guidance to keep correctly so I know what I've to offer
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Looking for insight on how you may have used the AlertDefID or AlertDefinitionID to pull them in. If you used another method would be interested in hearing from you Thanks Kim &n...
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When any of our customers try to utilize the portal they see the screenshot below. Every single user sees the exact same screen. Our initial trial ended though we have not had more than 3 'agent' use...
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I'm trying to build and automation and I've seen multiple posts of people trying for similar things but I can't seem to understand them well enough or adapt them to what I'm trying to do. In my inci...
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Can I link issues from Portal?
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I am trying to automate our monthly dev and prd patching change tickets via powershell. I have all the fields except the Approvers (customfield_10313) entries working. I've tried every variati...
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I'm just getting started with automations, and Ive run into what I suspect is a very simple issue, but I can't find an answer. What I wanted was a manual trigger that asks the user to enter some inf...
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I have a client who has a large SharePoint list of items that we would like to bring into Jira Assets. I can easily export the list as a CSV and then import into Assets, the problem is that many of t...
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Does anybody have any experience in retrieving Assets from Powershell using the JiraPS module? My usecase is as follows: I've created an asset (i.e. myasset) and then I have a custom field which type...
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Hi everyone! I need to restrict a user of a specific role from being able to edit a custom field. I made a script in Behaviours which works perfectly in a JIRA Software project, but in JSM this rest...
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I'm creating a schema for business applications. I want two of the attributes to define the infrastructure owner and application owner. I'd like to have the attributes linked to JSM Teams...
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Hi! Has anyone here used automation to create recurring preventative maintenance issues? For instance, our team wants to be prompted to change the filters on HVAC air handlers every three months. I...
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We have integrated OpsGenie with JSM; as new alerts come in, corresponding tickets in JSM are created. Notes manually entered in to the OG alert, are reflected in the JSM ticket. So I know the confi...
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How to disable the full-size image option when clicking on an image in JSM? Added an image as an icon and it seems it is clickable. How to disable this?
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