How to prevent uppercase summaries

[Dave Graham]

I have a user who likes to submit issues entirely in uppercase. I've asked them multiple times to stop but they won't. I hate that it bothers me so much, but it just does. Is there any way I can prevent it?

- Dave

[Prachi Bolar · Accepted solution]

Hello @Dave Graham 

Welcome to community :) 

You can use automation here to convert the upper case value entered by the user to lower case,

Please find the details : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#:~:text=String%2C%20String).-,toLowerCase(),-Converts%20the%20text

Smart value : {{issue.summary.toLowerCase()}}

This way if any user create issue with capital summary it will convert it into small letters

Thank you,

Prachi

[Dave Graham]

Thank you!!!

[Matt Doar _Adaptavist_]

Sounds like this is a relationship problem that needs a different solution. Is the user not wanting to collaborate for some other reasons? Is this a protest about using the tool? Is it a personal objection against you? I suspect a technical solution will only be a temporary solution