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Community resources
- Community
- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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I want to customers to see a custom test field on the side bar (shown in red in below picture). Is it possible to add ? I dont need it on the form as it not something that customer can fill in while ...
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I'm trying to query details from a form embedded in an issue using API calls, and I'm testing with CURL. All the other API calls i've used so far have worked fine. But, I'm trying to use ...
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Is there a way to format the queues within JSM to look and act like Zendesk queues? For instance, within one queue/group, Zendesk allows you to separate the tickets visually based on various criteri...
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I've been tyring to automate a runbook and have it start on a hybrid worker that's linked to the runbook. If i manually run it from azure on the Hybrid Worker it runs seamlessly, but there doesn't s...
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I have the Microsoft Teams Integration in my JSM project. When I click on 'Create chat or meeting' in a JSM [System] Incident issue, I cannot include everyone in my org in the 'participants' field; o...
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Hello everyone! I'm testing JSM in the cloud and trying to understand if I can add custom properties to JSM "Services" or "Assets". I created a new advanced service management project and it has the...
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I am building out a new user hire form. HR was testing it today and went the form was sent to the approver via an automation rule. They select or type out an email within the organization on the form...
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I am interested in finding out more information about your training course below and want to get in contact with someone at Atlassian who can answer questions. Thank you. Asset Managem...
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I have been attempting to establish a data connector between the JIRA Audit and Microsoft Sentinel. From the Sentinel side it appears the connector was deployed successfully. I confir...
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Hi! I'm looking for the most streamlined way of triaging tickets created in my companys JSM portal and automatically assign to different teams in their specific projects based on the request t...
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i am following this document https://confluence.atlassian.com/cloudkb/how-to-add-watchers-or-request-participants-during-issue-creation-1026039857.html i am unable to find a 'post workflow' option ...
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Hi, we have a portal made by our consultant 2 years ago. Now we are finally implementing it to our customers. First I have created two request types and made my team a service desk customers. ...
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Pessoal, boa tarde! Como eu faço para colocar esse um e-mail fixo no portal de chamados do jira? No campo de e-mail eu preciso que tenha um e-mail fixo. O cliente ele vai entrar sem fazer lo...
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Is there any documentaion for integrate OPSgenie with major incident management
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Is it possible to export an on call rota from Jira Teams to a Slack channel at a certain time? I have migrated from OpsGenie as it's being deprecated to the function within Jira Service Management. ...
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I am trying to create an automatic automation that sets the approver as the requester's/Reporter's/initiator's manager and have tried many ways but to no avail. Can anyone help? As a last re...
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Is anyone aware of any way to sort linked issues within a main ticket? currently they are listed as they have been added but it would be great to have them sorted by status or the date the linked iss...
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...lways public? Did try simply with "public" : false Either with Visibility / Identifier / Type / Value. Would hope that if automation is able to put internal comment by itself, it should be s...
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Maybe we are doing something wrong, I don't know. Is it possible to enable this and I'm missing it? As you can see here in the image, the request participants section already has the functionali...
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I have several Epics with storys. All storys have due dates. Some Epics do not adopt the due date of their respective story. There is no automation in place to set any due dates. The field due ...
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I'm having trouble creating an automation that uses a radio value to conditionally show or hide certain information. The data comes from a form that eventually creates a new ticket in another projec...
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I created a dashboard that uses the Sprint Health gadget. We use the dashboard to report on sprints that have closed, rather than reporting on active sprints. Previously, the gadget showed the data f...
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Hello, we are currently building an open support portal with self registration following this information: https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-...
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by selecting the List view in Jira planning the following message is appeared: We can't handle the current filters, please clear to continue. Clear the clear button doesn't res...
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Hello Jira Community, I am trying to copy some text from a field in my form into a description of a new issue, using Jira automation. What's special here is that the text that I am trying to copy ...
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