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- Tag: jira-service-management-cloud
Tag: "jira-service-management-cloud"
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We currently have two separate SLAs for tickets: 24-hour SLA for JIRA Service Desk tickets. 24-hour SLA for autogenerated tickets (type: autogenerated). Each SLA follows its own workflow for sta...
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In Jira, when you press the value of an asset custom field on the issue, a pop up should not appear. There is a security vulnerability because it can see asset schemas. This must be p...
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- asset
- assets
- cloud
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问题1： 循环A下有文件夹a，文件夹a下有多条用例； 将循环A下的文件夹a，右击 clone到循环B，查看循环B下的文件夹a中的用例条数，发现用例条数缺少。 问题2： 旧循环中原本有文件夹a、b、c、d、e、f……，现在看有些文件夹不显示了。这些文件夹都是从其他循环clone过来的。 问题3： 右击文件夹a，导出用例，选择csv格式，导...
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Jira APIを利用してチケットを作成する際、ネットワーク切断などの理由でAPI接続が失敗する場合があります。これらの状況に対して、Jira Cloud側で自動リトライ機能や推奨されるリトライ方法がAPIで提供されているかを知りたいです。 (When creating tickets using the Jira API, there can be cases...
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Hello, When I go to Project Settings > Issues > Layout, the option "Layout" is not listed on the left side bar. I have full access, as a ORG ADMIN. I just cant change the Issue Layout. &...
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Hi Community! We've already got our core Workflow set up fine. The problem is that when we migrated from old JIRA to JIRA Cloud, we lost the AUTOMATIC Workflow Status changes based ...
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Hi all, Question: Is it possible to link a service to asset objects in another schema? Scenario: In our JSM implementation, we would like to populate a set of applications in the OotB services sche...
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Hi! Trying to figure out the Jira Automation to get the Broker Code Value "BROK" out of a table that is embedded within the issue description so it can be used to populate a custom field. I've seen ...
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...mplementation to achieve: 1. Manage which categories can be access publicly vs requires a login 2. Limit Articles/categories to specific organisations What is the best method to a...
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I have several customer projects that my agents serve but also have an internal project where the agents are actually the customers. When an agent (customer) submits an issue via the portal fo...
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Hi, I'm a long time Intercom customer and starting to use Jira Service Desk for another project. In Intercom, there's a global project email which you use to set up email forwarding. We're using Goog...
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Dear Community, I'm looking for a way to define an Organization E-Mail which should receive future Notifications e.g. when an Issue gets opened,closed or updated. Using customer and organization Pro...
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We have a Jira Service Management instance and a Jira instance. A customer signed up for our customer portal (not restricted). I have now additionally invited her to our Jira Cloud. However, when she...
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Hi all, I have a unique requirement. I have receive a csv report from a legacy system that contains Summary, custom field(integer type) with values. Now, the requirement is to import this ...
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Company manage JSM project We are using Jira Service Management and we want to automate filling in a field with the company (organization) to which the person who created the ticket belongs. The com...
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I have been building out a new hire form process. After reviewing my alpha version with HR, they want to be able to fill out the basic details and then have it completed and approved by the superviso...
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Hello, We need to make outgoing requests for our customers. Example: we notice a problem in receiving information from our customers, and we want to create a ticket with sending an email to the c...
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Hi all, I have a service project with a few request types. I like to create also stories and subtasks in this sevice project. But I can only add request types and no issues. 1) How c...
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Hello We work with another company that use their own Ticketing system. They send several emails for each ticket with different subjects which always contains a Ticket number. ...
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I created a new priority scheme with Low - Medium - High, Medium being the default priority. I have a JSM project which is empty, with no issue. When trying to add this project to my new priority s...
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Hello Team, Could you share the automation rule field to choose for linking a issue( bug) to the epic ? I am trying to do it as shown in image, but unable to add "jira issue key ". ...
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Setting a forwarding address on Incoming Jira mail handler does not attach original email when ticke
Within Jira, when creating an incoming mail handler to create a ticket on a Jira Software or Jira Service Management project and setting the Forwarder email address, when ticket creation fa...
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We would like to add new buttons tied to email for a customer to self resolve issues. Similar to the approve button. Is that possible
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Hi All In previous months I have used automation within JSM, on submission of a new form to open a Trello Card on an external Trello Board, attach a PDF copy of the Form Responses pdf and attach a c...
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help!!!! Why can I not convert a subtask into a Feature !!!??? impossible to edit any jira in order to manage the type of it :-(
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