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Community resources
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Community resources
- Community
- Tag: jira-service-desk-cloud
Tag: "jira-service-desk-cloud"
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...Data locators that reference specific array indexes (for example company.region[0].id ) will no longer be supported in JSON import configurations. Changes to the public REST API T...
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Greetings, community! following up on https://community.atlassian.com/t5/Jira-Service-Management/Re-Linked-Issue-Update-Automation/qaq-p/2659024/comment-id/165914#M165914 I am interested whether...
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Good day, All I need your kind help with an issue I'm facing I wanted to delete an organization, but the delete button is grey and not active. I followed these instructions: Delete your org...
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Hello, I'd like using Alerts feature with forms to manage asset conflicts effectively. Specifically, when selecting an asset for a period (via a date and time field) I would like to receive an aler...
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Hello Atlassian Community, We’ve been hard at work exploring ways to use AI to enhance the productivity of service and operations teams. Would you like to join us? We want you t...
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Are there differences between JIRA API and JIRA Service Management API? We have developed an integration using JIRA API. We have tested the same with JIRA Cloud Software pl...
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Hello, My customers (users who will open issues on JIRA SM) will log on Azure AD. Do they need for each a Atlassian Guard license or Guard license is only necessary for user/agents (user that will r...
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Does Jira Cloud support integration with ManageEngine ADManager Plus?
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I have a customer portal where the user creates a request for revoking a user's rights. The user needs to select a user in the field "Pravice za uporabnika" (Rights for the user), id ...
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Hi All, Good day! I have added the users 7 for free plan jira cloud, but out of 7 users one of the user not able to assign tasks rest for all i can assign the tasks what could be the...
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I have 5 priority levels: Highest, High, Medium, Low, Lowest. I have had and still have a Filter on my board: project = Design ORDER BY Rank ASC This organized the board into 4 swimlanes: Expedit...
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Hello community! 👋 Sharing news about an exciting a new addition to the issues for attention insight! SLAs breaching will now be included in the board insights panel alongside your stuck and ...
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On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to...
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I would like to add a cucumber.json file to an existing Test Execution and update the test execution with new results. Currently, I am using the endpoints /cucumber and /cucumber/multipart , and...
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when i run a automation its showing the issue edited successful but not getting the value. showing none. i had used the format
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Hi, I got very confused to see this RESOLVED tab on the right pane while viewing issue. Where I can configure and remove it ? I'm on CMP agile project. Appreciate you help. For some ...
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Need to track users capacity across one or more sprints. Is it possible through a widget, dashboard, report, etc. to track how many story points each user is assigned?
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Hi guys, just a confirmation because I didn't find an official documentation about that. If I provide access to a user as agent (JSM), does the same user automatically become JWM without con...
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Hello everyone! 👋 We’re excited to announce a new project summary page for Jira Service Management! The project summary page gives you a dashboard-style overview of your project. You can us...
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Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made...
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Hi I need a Bridge Letter for the Soc 2 Type 2 for the period covered 10/1/2024 to 12/31/2024. My company is a customer. Elaine Childs Verra Mobility
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The profile picture of the ticket assignee was not showing when the user added a ticket in linked issues.
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Hello Team, I’m Mohamed, one of the product managers in the Assets team. We’re excited to share an update about an upcoming change to the behavior of the Assets custom field in the porta...
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The users who created the issue are not able to update the details and mainly not having the option to add watchers which they were able to do before? This issue persists for more than a week now ev...
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Hello Community! 👋 From today, we have begun the rollout of Workday Integration in Jira Service Management. Workday Integration can be used to streamline onboarding and enable seamless processes f...
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