Community resources
Community resources
Community resources
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- Tag: itsm
Tag: "itsm"
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I'm looking at native options within Jira IT Service Project where I can have a portal group design that is shown in the screenshot. I saw another post with the similar question and they mentioned us...
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Let's be honest, these days where every company is powered by data, keeping track of who’s who in your organization is more important than ever, especially if you’re using powerful tools like Jira an...
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I'm exploring JIRA Service management (or any other Atlassian product) capabilities to interconnect and Interoperate with other ITSM tools, to build an ITSM ecosystem between external e...
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Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to ...
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...perations teams. Onboarding of these teams is the kickoff of his efforts to transition the company from ITSM to ESM, where “...Jira Service Management can genuinely come to life as more teams c...
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🚀 We are excited to announce the launch of Snipe-IT Importer for JSM Assets, a powerful tool designed to simplify and accelerate the integration of Snipe-IT asset data into Atlassian Jira...
- App Central
- Discussion
- assets
- cmdb
- computer
- device
- import
- +4 more tags...
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...roperly, and you’ll see the benefits in your team’s productivity and service quality. P.S. Do you have any more tips or good practices for ITSM change management in JSM? Share them in the comments!
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...o longer be available on the Atlassian Marketplace. Thank you very much for supporting, testing, and using this solution for ITSM. Rest assured, we are committed to enhancing our portfolio of s...
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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In this article I’d like to show you how you can work with Assets and Automations to further enhance the experience of the case “Order a new device“ by: Offer a pick list of devices in...
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...anagement (ITSM). This report provides insights into the effectiveness of incident resolution by comparing the number of closed tickets to the number of reopened ones, allowing organizations to monitor and a...
- App Central
- Article
- itsm
- jira
- reports
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We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT S...
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We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the...
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Hi all! We’re hosting a live AMA on August 27th all about automation in Jira Service Management, and we would love to see if you have any questions you want us to answer. We’ll be answering questio...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
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UPDATE: It’s a wrap for our AMA on automation in Jira Service Management! Thank you again for joining us to hear about the latest in automation, and for sharing your questions and feedback. If you ha...
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...esktop App for Jira isn't just a software, it's a desktop project, task, ITSM, and ALM management revolution. Access everything with a click, create and manage issues effortlessly, c...
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Jira Service Management provides a robust platform for managing IT, but effectively evaluating the value delivered by IT requires a strategic approach to metrics, one that can look past the ...
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Tech debt, security concerns, and a lack of visibility continue to plague enterprise IT operations teams charged with shipping and supporting digital products and services that produce billions in re...
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We’re excited to share that the new issue & alert remediation capabilities we shared earlier this month are now GA for all eligible customers. This includes: 🆕 Action - Delay: One of our mos...
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Hey Atlassian Community! We have exciting news for all JSM admins who want to expand self-service options on the Customer Portal. We have just released two major updates in Actions for Jira...
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Hi! I´m trying to figure out if each service engagement case must have more than 100 agents or if the total of the 4 cases must be above 100. We are trying to specialize in ITSM! h...
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Asset management plays a pivotal role in ensuring smooth operations within any organization, which is why it shouldn't be a scavenger hunt. After all, the digital age is all about efficiency and stre...
- Jira
- Article
- asset-management
- assets
- cloud
- itsm
- jira
- +5 more tags...
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Systems are running smoothly, tickets are closing fast, and your dashboard lights up with green indicators of success. But beneath this surface, there lies a mystery often masked by these su...
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...hat can help you manage your service delivery. This article was created in cooperation with Deiser 🙌 📣 📣 📣 Join our upcoming webinar with Atlassian ITSM Architect, where we will discuss reducing c...
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