Tag: "atl-ca"

I have a user on my board that doesnt get notifications via email from some other members of the team.  Example: A tags B on issue. B gets notification via email. C tags B on issue. B does no...

• Jira Service Management
• Question
• atl-ca
• cloud
• jira-software-cloud

Hello everyone,  I am trying to update our project reporting for our monthly reports to the project manager.  For example we are using a confluence page with these fields These tas...

• Confluence
• Question
• atl-ca
• cloud
• confluence
• confluence-cloud

Hi  I have noticed that the month of august was not paid , due to changing payment method. Can you confirm that august has not been paid? Before we make payment.     Looking forw...

• Jira
• Question
• atl-ca
• cloud
• jira
• jira-cloud

We may want to use Jira for our IT service department. We would also like to use Confluence. We have approximately 100 users and currently 7 practitioners. We would like to receive an estimate of the...

• Jira
• Question
• atl-ca
• cloud
• jira
• jira-software
• jira-software-cloud

Hi all I wonder if anyone here uses Xray add on on Jira Cloud and noticed a 45% price increase without notification? The below is on the Pricing FAQs on the add on marketplace page but surely a n...

• Jira
• Question
• atl-ca
• cloud
• jira-software
• jira-software-cloud

Team    We have uploaded our card details - yet the account is showing expired - we would need your support to activate the system    Thanks Deepak 

• Atlassian Account
• Question
• account
• atl-ca
• atl-rvw

I have the problem with subscription payment and today I have made the third request, but nobody haven't answered me yet. Instance identifier: greenwhitedev.atlassian.net 

• Jira
• Question
• atl-rvw
• atl-ca
• cloud
• jira-software
• jira-software-cloud

I am getting charged twice every month. How long does it take for someone to answer my ticket?

• Atlassian Account
• Question
• atl-ca
• atl-rvw
• billing

one of our engineers at ClassOne Technology wants to place an order with Atlassian.  To record the order in our ERP system, we need to set-up an Atlassian account.  Therefore, our AP team n...

• Atlassian Account
• Question
• account
• atl-ca

Hi There,   Now, I am try to use Jira cloud software premium license from Myanmar. Kindly help to suggest for the below queries; 1. Can Jira cloud software license support in Myanmar Region? ...

• Jira
• Question
• atl-ca
• cloud
• jira-software
• jira-software-cloud

We just got our license suspended and cannot access it for Jira. I raised a ticket and it got Level 2 priority but we are unable to access anything. I don't understand why I can't restore it with my...

• Jira
• Question
• atl-ca
• cloud
• jira-software
• jira-software-cloud
• licence

Hi folks! I'm interested in switching to business class. At this point though, I don't know what that entails for us. For example they say $10/user/month. Does that mean $30 since it's 3 of us ...

• Trello
• Question
• atl-ca
• trello

Hello Upgrade to Bitbucket premium level on 2021.07.21. However, the payment date is from 2021.07.15 to 2021.08.15. Is the payment date specified?

• Bitbucket
• Question
• atl-ca
• bitbucket
• bitbucket-cloud
• cloud

Hi, We are having premium support for 3 users in our team but one person is recently resigned and replaced by other. Where can we request to change the account?   Regards, Satya

• Atlassian Account
• Question
• account
• atl-ca

I want to de-activate my Atlassian account without de-activating my trello account. Is this possible? I don't want to be charged after my atlassian trial is up.  

• Atlassian Guard
• Question
• atl-ca
• cloud
• identity-manager

I did payment for Jira license 12 days back and still it is not updated in the billing section. Nor the users updated. I sent several mails to (accountsreceivable@atlassian.com, remittance@atla...

• Jira
• Question
• atl-ca
• cloud
• jira-software
• jira-software-cloud

Back in the dim mists of time Jira Help desk pricing was based on the number of users you have in Jira Software. 100 Jira Software users = 100 seats you needed to purchase for Jira Help Desk. I am l...

• Jira Service Management
• Question
• atl-ca
• jira-service-desk-cloud
• jira-service-management

Hi everyone, We are using Jira Software Server (250 users) and we would like to buy Confluence Cloud (50 users) and I have 2 questions about it: 1. Is it possible to connect Jira Software Server wi...

• Confluence
• Question
• atl-ca
• cloud
• confluence-cloud
• jira-server
• licence

Good evening, How much does cost the annual renewal for jira software cloud? In Jira Software we pay the 50% of the inizial price. Is that similar for jira cloud?

• Jira
• Question
• atl-ca
• cloud
• cost
• jira-software
• jira-software-cloud
• +1 more tag...

Hello, Can you send me tax residency ? thanks in advance

• Confluence
• Question
• atl-ca
• cloud
• confluence
• confluence-cloud
• trello

I raised a support ticket through https://support.atlassian.com/contact/#/ It gave me a link to the ticket, which i immediately clicked, but it told me "You do not have permission to view this ...

• Atlassian Account
• Question
• account
• atl-ca
• permission

Hi,  does anybody know steps to upgrade from free plan to trial standard plan? We have now 10 user. What if we want about 10 users more after upgrading? Can I send them invitation during 30 day...

• Confluence
• Question
• atl-ca
• cloud
• confluence
• confluence-cloud

I seem to have been billed incorrectly. I have the reference number of the invoice, but not the invoice itself. How can I get a copy of the invoice?

• Atlassian Account
• Question
• atl-ca
• billing
• contact

Trying to turn off auto-renew for a product, but the page lands on a 404 @ https://my.atlassian.com/products/cancelautorenew/cancelAutoRenewFormId

• Confluence
• Question
• atl-ca
• confluence
• confluence-server
• server

As a client from India, we want to know the tax implications when payments are made thru Credit Card on monthly basis.   We need to know whether 10F certificate requested by Tax consultant wil...

• Atlassian Account
• Question
• account
• atl-ca