Where to raise request to replace premium support user for atlassian

[JIRA Plus at Volvo Cars Corporation]

Hi,

We are having premium support for 3 users in our team but one person is recently resigned and replaced by other.

Where can we request to change the account?

Regards,

Satya

[Daniel Eads]

Hi @JIRA Plus at Volvo Cars Corporation ,

I can see from your account details that you have 3 named contacts on your Premier Support license already. In order to switch out one of the contacts, you'll need to:

1. Have one of the three existing license holders open a support case here
2. Mention which of the three existing contacts should be removed
3. Provide the following information for the person you would like to add:

   1. Full Name

   2. Email Address

   3. Phone Number

   4. Timezone

Our team should be able to then switch out the Premier Support contact.

Cheers,
Daniel | Atlassian Community

[JIRA Plus at Volvo Cars Corporation]

Hi, Thanks for the response.

Which category do I need to select from dropdown?

regards,

Satya

[Daniel Eads]

Clicking the link a second time might pre-fill the dropdowns - if you're not already logged into the Support site, it might go through the login flow rather than pre-filling the form correctly. If they don't prefill even after clicking again, you'll want "Billing, payments, and pricing" and then "Other" in the dropdowns: