Hi, we are trying to automate tickets from our shared mailbox, but it requires a password that we don't have as a shared mailbox doesn't require a password.  Could you please assist? T...

• Jira
• Question
• cloud
• jira
• jira-cloud
• microsoft
• ms-outlook

Hello, Seems to be a recurring question/issue here... We try to configure an incoming mail with a ms365 shared mailbox in Jira Cloud but not avail to. AFAIK the config looks ok (ms oauth for mail...

• Jira
• Question
• cloud
• jira
• jira-cloud
• mail-handler
• ms-office-365

Hi community, I’m trying to configure an incoming email channel in Jira Service Management (Cloud) using a Microsoft 365 shared mailbox, but I’m running into issues with the email setup flow. S...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...rimary and a Shared Mailbox (in Microsoft 365). We've seen that the primary one works correctly with the Add-in but the Shared's one doesn't detect this Add-in. We wait for your information. Thanks!

• Jira
• Question
• cloud
• jira
• jira-cloud

We have a Exchange online environment where we storage and manage our emailadresses. We have a shared support mailbox that we want to connect to JSM so the emails automatically convert to a JSM-issu...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I try to use our support mailbox with Jira ServiceDesk. Our current support mailbox is an Office365 shared mailbox and I cannot add it to with Jira ServiceDesk because it is not a u...

• Jira
• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hello, Would like to know if it is at all possible to configure a shared mailbox from Office 365, as the primary mail account for Jira Support Desk.  The shared mailbox  do not have s...

• Jira Service Management
• Question
• atl-gruland
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I can access shared mailbox using login ad/your-onyen/shared-mailbox-name from Thunderbird. Configuting Jira in same way I get following error in the log: 2011-12-05 15:08:41,997 J...

• Jira
• Question
• jira