Hello, Seems to be a recurring question/issue here... We try to configure an incoming mail with a ms365 shared mailbox in Jira Cloud but not avail to. AFAIK the config looks ok (ms oauth for mail...

• Jira
• Question
• cloud
• jira
• jira-cloud
• mail-handler
• ms-office-365

Hi, We are testing the app and we would like to link our Outlook Shared Mailbox with Jira Cloud for Outlook (Official). Do you know if it's possible? We have a current email account wich is the p...

• Jira
• Question
• cloud
• jira
• jira-cloud

We have a Exchange online environment where we storage and manage our emailadresses. We have a shared support mailbox that we want to connect to JSM so the emails automatically convert to a JSM-i...

• Jira Service Management
• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...ser mailbox, so I don't have any credentials for it. How can I configure Jira ServiceDesk cloud with a shared mailbox to automatically create a ticket as soon as a email is received in this shared mailbox ?

• Jira
• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Hello, Would like to know if it is at all possible to configure a shared mailbox from Office 365, as the primary mail account for Jira Support Desk.  The shared mailbox  do not have s...

• Jira Service Management
• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I can access shared mailbox using login ad/your-onyen/shared-mailbox-name from Thunderbird. Configuting Jira in same way I get following error in the log: 2011-12-05 15:08:41,997 Jira...

• Jira
• Question
• jira

I know you have to use this format for login but it is not working/ username: <O365 user name>/<shared mailbox name> password: <O365 user password>

• Jira
• Question
• cloud
• email
• jira

I am at my wit's end on this, and hope to hear if anyone managed to get Mail Handlers to work on Jira Data Center using "Shared" mailbox.  I got the following details from our AD team -&n...

• Jira
• Question
• jira
• jira-software
• jira-software-server
• server

Hello Atlassian Community!   I'd like to add a new user (a shared mailbox), so I can tag it in issues in the comments and as a viewer. If somebody that used the mailbox accesses Jira, then i...

• Jira
• Question
• cloud
• email
• jira
• jira-cloud
• share
• +1 more tag...