Why are closed tickets in agile backlog?

This question is in reference to Atlassian Documentation: Closed or resolved issues are appearing in the Scrum board backlog

We are using JIRA Agile 6.6.80 and in some agile boards the closed issues are still showing in the backlog even if the status closed is in the last "Done" column.

Any solutions for that?

Thanks in advance.

1 answer

Hi @Goodgame Studios

1 - add in workflow screen with resolution or add post-function "set resolution"

2 - add in filter for this board "AND resolution is not empty"

 3 - use bulk function for change all old ticket (add resolution)

It is confusing, that we have to change many of general filter queries, because we have also some boards, where the official documentation works (Add the Closed status to the Done column).

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

281 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot