Our team are long time Trello users, and this past week we decided to try using Jira due to some of the benefits it would bring us.
We're using a next-gen project, and so far have everything working how we'd want/expect. We have enabled roadmap, backlog, estimation, and pages.
One thing we just can't seem to work out is how to (in the Trello venacular) "archive" an issue, i.e. "resolve" or simply "close" an issue.
I feel like I'm being really stupid here as I just can't find what I assume is a very simple option. When I click the menu button on an issue I can see the option to delete, but I can't see any options to resolve or close. When I select delete, the dialogue box asks,
You're about to permanently delete this issue, its comments and attachments, and all of its data. If you're not sure, you can resolve or close this issue instead.
Can you even resolve or close issues in a next-gen project? Is there a setting somewhere else to enable this functionality?
I don't think this is possible. As you can see in the following links some people have the same question:
Hope this helps!
can you tell me where exactly that is possible? The new Issue View is activated but where exactly can I change the resolution? The Status I can change but the case is what if something is not Done but won't be done as it is not reproducible or won't be fixed? Thanks for clarifying
I managed to figure out a workaround with the Automation for Jira app. It works with next-gen projects, so I just set up a simple trigger to set the resolution to "Won't Do" and it worked perfectly! :)
I'm using the free version of the app: https://marketplace.atlassian.com/apps/1215670/automation-for-jira-cloud-lite
@Adam Sigel Sure. This is for a project our support team uses to track feature requests. We have an issue status for "Won't Do" that needed a "Won't Do" resolution. The automation is simple:
I have to chime in here. It is ridiculous to think that everything can just be marked as DONE. There are different types of DONE (as others have mentioned). Such as "could not replicate", "will not fix" - to name the ones I can think of. "DONE" is a specific state which is a variation of "CLOSED" - as are the others mentioned.
This really needs to be a feature as I have inherited a backlog that needs this type of treatment and I have been polluting sprints with these to ensure they are at least being tracked in some way.
I like next-gen better than the previous templates but this definitely needs to be fixed.
I wonder if anyone could help - I am in the process of setting a project up using the Kanban Next Gen board. I understand that "done" tasks will automatically be removed from the board after two weeks if untouched. Please could you let me know if they will also be removed from the board section of the backlog list after two weeks as well? I'm concerned that I will be left with a long list of "done" items on here too.
Does anyone know when/if this is going to be fixed so that issues can be closed? We can have 20-30 "done" tickets sitting around at any one time and it makes it difficult to see the wood for the trees when managing backlog etc. Waiting 14 days is not a great "solution" and I don't see why there can't be a way to close off manually.
Do you have a hard time meeting sprint commitments? Do you want to know the accuracy of your sprint’s estimations? Do you want to have an easy way to report your team...
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