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How do you resolve or close an issue in a next-gen project?

Our team are long time Trello users, and this past week we decided to try using Jira due to some of the benefits it would bring us.

We're using a next-gen project, and so far have everything working how we'd want/expect. We have enabled roadmap, backlog, estimation, and pages.

One thing we just can't seem to work out is how to (in the Trello venacular) "archive" an issue, i.e. "resolve" or simply "close" an issue.

I feel like I'm being really stupid here as I just can't find what I assume is a very simple option. When I click the menu button on an issue I can see the option to delete, but I can't see any options to resolve or close. When I select delete, the dialogue box asks,

You're about to permanently delete this issue, its comments and attachments, and all of its data. If you're not sure, you can resolve or close this issue instead.

Can you even resolve or close issues in a next-gen project? Is there a setting somewhere else to enable this functionality?

4 answers

1 accepted

Either the language in the "Delete" dialog is incorrect or this has to be an incoming feature. I must admit, not having the ability to close or resolve issues (i.e. duplicates) is really disappointing.

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Does anyone know if Atlassian is working on letting users Resolve an issue in a NextGen project?

not sure if it's on the Road Map or not.

But current functionality is to drag the issue that is resolved over to the Done column on the Project Board and the item, is then completed/closed...

@Stephen Melrose The last column of the board is your resolution or done column.  The issues in this column with a checkmark will be removed from the column after 14 days.

How do you put the checkmark on an issue?

It happens automatically when the issue is in the done column (The most right column).

Aha! I didn't see the check because the issue was Flagged. When I removed the Flag, the check appeared.

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I do believe if an issue is flagged it cannot be marked done and will not disappear.  Now that you have removed the flag, I believe the two-week clock starts now.

You drag issues to the  "Done" Column on your board.  When you close your Sprint they are removed the Board...and are "Done"

Afterward, If you run a query against your project with status = "Done" those issues will be retrieved 

That's great if you're using scrum. 
What happens to "done" issues on a Kanban board? Do they just stay there forever?

The issues will be removed from the column after 14 days.  After the two weeks, there will be a link in the bottom of the column that will allow you to view your old issues.

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Can you set this to be removed after after 7 days?  We are working in Kanban and review weekly 

No.  This is a Jira setting.

Iryna I'm New Here Jun 17, 2019

for some reason tickets in last column on my kanban board aren't being removed after 14 days, any ideas?

If you have updated them in any way, that resets the 14-day clock.

In the "New Issues View" you can edit an Issue and change the Status to "Done"

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