Atlassian's partners are vital to our community, and we want you to be active here! The Atlassian Community team is dedicated to providing an equal platform to all partners. Here are some guidelines for how to do so effectively.
The Atlassian Community does not allow the following:
Promotional language and behavior
Your posts and comments should not be solely for promoting your products or brand. The community is not an appropriate place to promote special pricing or discounts, link to product sites, entice users to "read more," etc. We will remove promotional posts and flag users who do so.
Plagiarism or gaming the system
Reposting, copy-pasting content, mass upvoting, sock-puppets, impersonating users, and other unethical behavior is not permitted.
No necroposting
Necroposting involves adding replies to old articles to promote your product or app. See more about these guidelines here.
Do not feature your articles or topics
Featuring should only be done by community admins, not by authors.
Harmful behavior
Do not provoke, instigate, or bash other community members. Keep our voice and tone in mind when you post.
Use of Artificial Intelligence (AI)
AI usage for formatting, language, spelling, etc., is allowed if utilized as a tool. AI should not be used as a substitute for providing accurate answers and knowledge to our users, and you are responsible for ensuring that any information you provide is accurate. If you post images or text generated primarily by AI, you should indicate this with a disclaimer in your article. For more, please refer to Atlassian's Responsible Tech Principles.
And one more thing...
Finally, all articles should be posted in App Central or the Atlassian Solution Partner groups, with the exceptions below.
Content: General-interest articles about Atlassian products, Atlassian events, agile methodologies, thought leadership, etc, which do not mention apps can be posted elsewhere in the community
Promotions: You may link your product or service in the event:
Necroposting: is only applicable when all of the following is applied:
The community is not an appropriate place to promote special pricing or discounts. The community is a place of learning and connecting, not solely a place to promote or point people back to your products or your website. Do not promote your app or spam comments in threads.
Ready to become identified as a Marketplace Partner and author articles about your products and services? Here's how!
✅ Maintain an active* community account with a history of healthy engagement [*Most recent contribution is within the last 30 days]
✅ Update your account to reflect partner company affiliation in username
✅ Review, agree, and adhere to Atlassian Terms of Service, Rules of Engagement, and the Marketplace Partner Guidelines outlined in this article.
✅ Have a firm understanding that article writing privileges are a perk that, if not used responsibly, will be removed.
🚨 Submit your request for Article Writing permissions + Lozenge here ➡️ CLICK ME
*With a successful request, you receive a lozenge on your profile to identify you as a partner. This lozenge will supersede the Rising Star lozenge if you currently hold it.
Leverage this perk with intention and carefully curate your content to resonate with our member base. Irresponsible use of this privilege will lead to a loss of reputation in the Community, ‘blindness’ to Partner services, and potential permanent removal of this perk.
If you are interested in becoming more broadly involved in the community and even joining the Community Leaders program in the future, providing general help to our users and participating in the community are great ways to get started. Learn more about the Community Leaders program here.
Community Managers, Group Admins, and Community Leaders moderate the Atlassian Community and its groups.
Partners who do not observe article-writing guidelines are issued an immediate warning. Warnings are delivered through a comment in response to a article or e-mail from communitymanagers@atlassian.com.
We make every effort to ensure education is provided on now to best leverage community in your product or services marketing. However, if educational outreach is unsuccessful, consequences of repeated non-observance include:
Publishing articles
Articles must provide educational value. A ratio to keep in mind when creating your content is 99% practical information, and 1% promotion of product or service. Company affiliation must be stated in the body of the article.
Answering questions
We do not allow the use of signatures and do not condone signature replicating behavior such as copy and pasting the same content in every comment or answer you create.
Product and service recommendations must be relevant. Recommendations should only be made when they can directly solve a customer's problem and no other helpful solutions can be identified.
Creating tags
Tags can be created to organize your content relevant to your app. You can ask users to create content using your tags can live in the same place and generate links pre-populated with your tags and include them in your support experience
When in doubt, keep your content in App Central.
Case Studies/ Partner Spotlight Request
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Monique vdB
Atlassian Community Manager
Atlassian
San Francisco Bay Area
74 accepted answers
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