update linked Service Desk issue

Hi Team

How can I use Automation for JIRA to update a linked issue with the last comment made on a JIRA?

Scenario
Some of our clients want feedback on a ticket they logged on JIRA Service desk. We want our internal staff "developers"  to comment on the internal JIRA but then update the linked service desk issue to inform the customer from time to time on the development being done for them. This comment should be posted on the Original Service desk ticket logged and the customer should be able to see the response.

1 answer

This widget could not be displayed.

Try to update the labels for your question to include that plugin in the labels you will alert more people following that topic smile

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 8 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

21 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you