In the Service Desk Customer Automation Template there is a line: <p class="jsd-request-sharedwith">     This is shared with ${request.sharedwith}. </p>  and the result in emails sent show "This is shared with Alpha, Brett Kennedy, Rey Jakku, and Finn 2187. "

What is the request.sharedwith and where can I go in settings to determine the contents?

2 answers

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1 vote
Gerry Tan Atlassian Team Feb 01, 2017

It refers to the request participants. Ie: you can share a request via customer portal.

image2017-2-2 16:11:54.png

Thank you @Gerry Tan. I understand how I can share a request via the customer portal but the names shown when viewing the template are unfamiliar to me. At present there are only a handful of service desk tickets as we are trialling right now and none of the tickets are shared other than the creator or assigned persons and certainly not to anyone named Alpha, Brett Kennedy, Rey Jakku, or Finn 2187.

I am curious where these names have come from. 

I know this is an old question, but the names shown are just an example meant to showcase how the template will look when it has names in it, the names Alpha, Brett Kennedy, Rey Jakku, and Finn 2187 are hardcoded and are not real users.

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