${request.sharedwith}

In the Service Desk Customer Automation Template there is a line: <p class="jsd-request-sharedwith">     This is shared with ${request.sharedwith}. </p>  and the result in emails sent show "This is shared with Alpha, Brett Kennedy, Rey Jakku, and Finn 2187. "

What is the request.sharedwith and where can I go in settings to determine the contents?

2 answers

1 accepted

1 vote
Accepted answer
Gerry Tan Atlassian Team Feb 01, 2017

It refers to the request participants. Ie: you can share a request via customer portal.

image2017-2-2 16:11:54.png

Thank you @Gerry Tan. I understand how I can share a request via the customer portal but the names shown when viewing the template are unfamiliar to me. At present there are only a handful of service desk tickets as we are trialling right now and none of the tickets are shared other than the creator or assigned persons and certainly not to anyone named Alpha, Brett Kennedy, Rey Jakku, or Finn 2187.

I am curious where these names have come from. 

I know this is an old question, but the names shown are just an example meant to showcase how the template will look when it has names in it, the names Alpha, Brett Kennedy, Rey Jakku, and Finn 2187 are hardcoded and are not real users.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,712 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you