relationship between approver group and assignee

Kishor Mudhili
Contributor
January 5, 2024

hello friends,

 

we have created few apporver groups and added few members

my query is: if select approver group as JSM Admin - then in assginee only JSM admin group members should be display.

I.e in JSM admin team we have three members, out of all users only 3 users should be available in assignee filed

if i select abc group then abc group members should be visible in assigned field

how we can achieve it..

 

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1 answer

2 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 5, 2024

Out of the box this cannot be done, since you cannot make the approver field dynamic, it is controlled by the permission scheme. You would need an app in order to do it, I believe that scriptrunner can be used to do this, but you should check other scripting apps in the Marketplace as well.

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