• Community
  • Products
  • Jira
  • Questions
  • "Create a new issue or add a comment to an existing issue" mail handler creates a new issue when it´s not suppose to

"Create a new issue or add a comment to an existing issue" mail handler creates a new issue when it´s not suppose to

Hi everyone!!

I'm using this mail handler because I need that JIRA automatically creates a new issue or add a comment to an existing one, based on the Mail handler documentation (This handler creates a new issue or adds a comment to an existing issue. If the subject contains an issue key, the message is added as a comment to that issue. If no issue key is found, a new issue is created in the default project.), but when it process an email with the same subject that a previous one, instead of creating a new issue, it adds a comment to the issue that was created due that email.

E.g. I send an email with the subject "my email" (and no body) and JIRA creates issue # SJ-313, then a send a new email with the subject "my email" (no body too), and JIRA adds a comment to SJ-313 instead of creating a new issue.

I have only one server and one mail handler configured.

Anybody had this problem too?

Thanks!

1 answer

Atlassian raised a bug about it, please vote for it here: https://jira.atlassian.com/browse/JRA-63468

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,213 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot