Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

opsgenie cannot parse payload sent by Webhook containing issue data from Jira Service Desk Edited

Hi Community,

I have set an automation rule in JSD, in which a POST will be sent to Opsgenie by Webhook every time when the status of a ticket in JSD changes. The payload is set to send the "Issue Data". The automation seems to run with no problem, I have validated the rule also before publishing it, no Errors!

The problem is on the Opsgenie's side - I think. Opsgenie can not parse the incoming data. Analyzing the logs shows all the JIRA Issue data like fields are parsed as "null".

Example:

_incomingData

_parsedData

 

  • issue_type: null
  • description: null
  • webhookEvent: null
  • statusCategory: null

 

 

Can someone please guide me on this issue?

The original use case is: to change an Alert Status in Opsgenie based on the Ticket Status Change in JSD.


Thanks a bunch!

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you