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opsgenie cannot parse payload sent by Webhook containing issue data from Jira Service Desk


Hi Community,

I have set an automation rule in JSD, in which a POST will be sent to Opsgenie by Webhook every time when the status of a ticket in JSD changes. The payload is set to send the "Issue Data". The automation seems to run with no problem, I have validated the rule also before publishing it, no Errors!

The problem is on the Opsgenie's side - I think. Opsgenie can not parse the incoming data. Analyzing the logs shows all the JIRA Issue data like fields are parsed as "null".





  • issue_type: null
  • description: null
  • webhookEvent: null
  • statusCategory: null



Can someone please guide me on this issue?

The original use case is: to change an Alert Status in Opsgenie based on the Ticket Status Change in JSD.

Thanks a bunch!

1 answer

Hello ,


did you resolved your Issue  , we are testing OPsGenie Integration with Jira and wer are running in the same Issue


Thank you

yes, after the new release the problem was automatically solved.


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