is this the most user unfriendly application/program you have ever used?

This question is in reference to Atlassian Documentation: How to find your Support Entitlement Number (SEN)

We would like to do is find out how to delete and archive a jirra ticket.

Are you able to provide any instructions on how to do this?

Thank you

Maria Lynton

UntiyHealth

1 answer

1 accepted

Hi Maria,

You say this is the most unfriendly application and refer to the "How to find your SEN"-article, while asking a completely different question.

It makes more sense to in a structured and constructive way ask for help than just complaining about random things. The article you are linking to is relatively well-written and contains the information needed to find my SEN.

As for your other question, you can delete an issue by clicking "More" -> "Delete" provided that Your JIRA Administrator has allowed you to do so in the permission scheme applied to the project.

Archiving can be done by creating a project that no-one has rights to, and simply move them. Once you are happy you never want to see these issues, you can simply delete the project.

Regards

Jonas

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,879 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot