is this the most user unfriendly application/program you have ever used?

This question is in reference to Atlassian Documentation: How to find your Support Entitlement Number (SEN)

We would like to do is find out how to delete and archive a jirra ticket.

Are you able to provide any instructions on how to do this?

Thank you

Maria Lynton


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Hi Maria,

You say this is the most unfriendly application and refer to the "How to find your SEN"-article, while asking a completely different question.

It makes more sense to in a structured and constructive way ask for help than just complaining about random things. The article you are linking to is relatively well-written and contains the information needed to find my SEN.

As for your other question, you can delete an issue by clicking "More" -> "Delete" provided that Your JIRA Administrator has allowed you to do so in the permission scheme applied to the project.

Archiving can be done by creating a project that no-one has rights to, and simply move them. Once you are happy you never want to see these issues, you can simply delete the project.



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