Thanks for your response, Jack. However, this does not help me for my requirement.
If I remove all the application access (JIRA Package and JIRA SD) and enable 'Restricted Portal Access' for a selected user, the system removes this selected user from all the groups that it is associated with and is not able to access any of the projects (to which the group and the user is mapped to). This restricts the main functionality of using the JIRA package as well.
Current scenario : I have JIRA package and JIRA SD packages enabled. Normally, on user creation, by default, the user is mapped to both the packages. In my OnCloud set up, I have groups enabled as per my project in which the users are mapped to these groups.
My Requirement is :-
(In any case, the users would still need to be mapped to respective projects and its associated groups.
Please help at the earliest - as there is licensing and its equivalent billing impact on this.
Your requirements seem straightforward. I'm struggling to understand the problem. If you edit a given user you can select which packages they have access to.
NOTE: if in your #2 requirement above when you say give access to JSD, what type of access do you mean. Only Agents have full access. Licensed JSW users can 'collaborate' on JSD issues (browse, comment) but cannot 'work' the issues to closure (assign, transition, etc). Agents, as you know, cost $20/mo each. In the picture below you will see a group I defined for allowing JSW users to have collaboration permissions with JSD projects. You can read more on setting up JSD users and access here - https://confluence.atlassian.com/servicedeskcloud/setting-up-service-desk-users-732528877.html
Maybe this picture will help?
For better clarity, I am highlighting my existing JIRA set up.
As u can see in the new user creation screen, I have two applications (JIRA Service Desk and JIRA software) - as a JIRA OnDemand (Cloud) instance set up.
1. I am trying to create a new user with application access set to 'JIRA Software' ONLY. (Screen shot : )
2. When the user is created and when I view the same from 'Users' screen again, system automatically enables the access for both the applications. (Screen shot : )
Having said this, my requirement is - To grant / revoke access to any selected application, at a time (without disturbing the access for other applications). ie,
(In either case, the users would still need to be mapped to respective projects and its associated groups.
Note: On next priority for me, I believe point #2 and #3 mentioned above (with screen shots) are defects.
Please help to close this at the earliest.
thanks for all of the detail. the behavior you convey below is certainly not what I am experiencing and agree it should not be happening. When I create a new user I can select which apps they have access to and it is persistent, i.e. what I selected is what they have once created. Moreover, if I change the access in User Management, removing a single application then that is all that is removed not all as you mentioned. I recommend you open a support request w/ Atlassian at this point. Good Luck!
Hello. I am having the same problem, also with an On Demand instance. When I revoke or uncheck access for an individual user to JIRA Service Desk, the system is revoking or unchecking access to JIRA Software as well. Did you find a resolution?
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