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how do I create a resolution time report for service desk issues

Erin Wisz
Erin Wisz
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October 22, 2015

I'm attempting to create a report that shows time to resolution for service desk tickets (between the statuses of Open and Resolved) for a certain time period.  Any ideas on how to best do this?  

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Rodrigo Silva
Rodrigo Silva
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 22, 2015

Hi Erin, maybe you want to check this kb for Created vc Resolved issues Report

https://confluence.atlassian.com/display/JIRA/Created+vs+Resolved+Issues+Report

Or maybe this one:

https://confluence.atlassian.com/servicedesk/reporting-on-slas-408453924.html

 

Cheers,

Rodrigo Silva 

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