email notification


Is it possible to customize the email notification's subject to contain custom fields and how?


6 answers

1 accepted

This widget could not be displayed.
Pedro Souza Atlassian Team Jun 15, 2014


If you were in a Standalone, you could customize the mail template vm files at $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email directory. You would find vm files for each event in JIRA and one folder for text emails and another folder for html emails.

You can find more information at Customizing Email Content page.

Since you are in a OnDemand, I believe the plugin will be the best approach.


This widget could not be displayed.

Hi Gavriil,

It seems this can be done, however it might need some java coding modification as we can see in this other quastion answer:



Hi Gavriil,

Do my answer helped you? if yes, feel free to check it as answered :)


This widget could not be displayed.


The link you provided describes how to do it in confluence, as far as i know we have only jira on demand. Howerver, i tried to find the email templates but I don't know where to look for. In the article you provided there is a path that seems to point to a directory (/confluence/WEB-INF/atlassian-bundled-plugins/confluence-email-resources-x.x.jar) I tried to find a similar path for jira-on-demand but I didn't come up with anything.

I would apperciate your help


This widget could not be displayed.

It's not possible to edit these in OnDemand as it requires file system access, and is a restricted function - There is an existing feature request to create a web-based editor at

This widget could not be displayed.

JEMH for OnDemand is in the works that gives full control over subject, body, css, images, see more.

This widget could not be displayed.

ok, then i guess I'll have to wait untill JEMH is available

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

87 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you