create issue from xml in email and sending xml notification emails related to status changes

Hello all,

1. Is there possibility to create issue directly from an email filled with xml?

We can still create issues manualy by create issue from outlook by some plugin like Outlook app.

2. Notification, this is most important:)

I was thinking about using simple customer notification, when ticket is created. Like using above xml form as a template with variables, but I am not able to input create/update time as a variable.

Is there any easy way how to solve this? I am not too much experienced yet, but I am still working on it :) 


we are getting emails with information in xml like this.

<?xml version="1.0" encoding="windows-1250"?> <conector> <status>ASSIGNED</status> <brief_desc><![CDATA[summary]]></brief_desc> <number>customer reference number</number> <external_number></external_number>

<location>name of location</location>

<open_time>16/10/17 11:22:12</open_time> <contact_name>end user name</contact_name>

<contact_phone>xxxxxx</contact_phone> <contact_email>xxxxxxx</contact_email>

<description><![CDATA[complete description]]></description>

<assignment>our company name</assignment> <external_assignee_name></external_assignee_name>


<priority>priority number</priority>

<agreement_id>xxxxx</agreement_id> <category>xxxxx</category> <subcategory></subcategory> <product_type>xxxx</product_type> <problem_type>xxxx</problem_type>

<update_time>16/10/17 11:27:43</update_time> <update><![CDATA[]]></update> <ci>POJ</ci> <serial_no></serial_no> <ci_type></ci_type> <ci_subtype></ci_subtype> <ci_name></ci_name> <ci_specification></ci_specification>




and I need to send this.


<?xml version="1.0" encoding="windows-1250" standalone="yes"?> <conector> <status>ACCEPTED</status> <number>customer reference number</number> <external_number>our reference number</external_number>



<update_time>2017/10/16 11:29:42</update_time> <update></update> </conector>


Thanks for any advice


0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

915 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you