assign Jira servicedesk tickets to backlog (scrum)

[Johan Maljaars]

hi there,

we use Jira servicedesk and jira software (scrum) for our organisation. 

When new tckets arrive, we wanna (automate) assign this to the backlog of the jira software (scrum). Is that possible ?

johan

[Jack Brickey]

First I would not move the JSD issue to JSW . Rather I would create a linked issue in JSW. I would look to an addon, e.g. Automation for Jira or Scriptrunner to automate everything. I would automate the creation of the linked issue triggered on a transition to a status e.g. “Development” and I would also automate updates to the JSD issue based upon transitions to the JSW issue.