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add a watcher via the customer portal?


is it possible to do this for a customer user from the portal?



2 answers

1 accepted

1 vote
Answer accepted
Paulo Hennig Atlassian Team Oct 06, 2015

Hello Mel,

Unfortunately, a customer can't be a watcher as JIRA users can, but you can also enable the option Enable Participants (JSD Project > Settings > Request Participants) where your customers can invite other customers to be associated with specific issues and receive the Service Desk notifications.


it this no longer possible?

oh thanks found it

Mark Novi I'm New Here Nov 06, 2019

this issue is making the service desk portion completely useless

Please allow customers to be added as watchers to SD issues.




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