Why is Group not Available in Automation

Keith Pieper May 8, 2020

I have a series of Automations setup and would like to send an email notification to a user group in Jira. I created the user group:

Admin -> User Management --> Groups

 

However, when I create the Automation Action to send an email to this group, the group is not available for selection. I tried selecting the group in other actions (assign) and its not there either. Some of the groups listed in Admin are available but not all.

How do I get my groups to show so I can action with them?

1 answer

1 accepted

0 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2020

Hi Keith,

Was the Automation For Jira already open when you created the Group? If so, maybe just refresh/reload Automation For Jira and then check to see if the Group shows up. 

If not, can you post a screenshot of the rule you are trying to add the group to?

Keith Pieper May 11, 2020

I refreshed and tried all kinds of things without success. Here are screenshots of the group (names redacted); created the email trigger; adding the group but its not found (while some on the groups list are)

1.png2.png3.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2020

Maybe click the X to remove the item in green that is already there. If you just click in the box with nothing in it, it should bring up field values, group values, etc. 

Keith Pieper May 11, 2020

I just discovered the problem. The field selector in the drop down search is case sensitive..need to match the group exactly in the search. Ugh. Thanks

Like Zineb El Alaoui likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2020

Glad I could help a little.  :-)

Would you mind clicking on the Accept answer button above to close this one out? Thanks!

Like James Pickering likes this
James Pickering April 26, 2024

Very helpful. thank you!

It would be useful if Atlassian could change this

Like John Funk likes this

Suggest an answer

Log in or Sign up to answer