Why is Group not Available in Automation

[Keith Pieper]

I have a series of Automations setup and would like to send an email notification to a user group in Jira. I created the user group:

Admin -> User Management --> Groups

However, when I create the Automation Action to send an email to this group, the group is not available for selection. I tried selecting the group in other actions (assign) and its not there either. Some of the groups listed in Admin are available but not all.

How do I get my groups to show so I can action with them?

[John Funk · Accepted solution]

Hi Keith,

Was the Automation For Jira already open when you created the Group? If so, maybe just refresh/reload Automation For Jira and then check to see if the Group shows up. 

If not, can you post a screenshot of the rule you are trying to add the group to?

[Keith Pieper]

I refreshed and tried all kinds of things without success. Here are screenshots of the group (names redacted); created the email trigger; adding the group but its not found (while some on the groups list are)

[John Funk]

Maybe click the X to remove the item in green that is already there. If you just click in the box with nothing in it, it should bring up field values, group values, etc. 

[Keith Pieper]

I just discovered the problem. The field selector in the drop down search is case sensitive..need to match the group exactly in the search. Ugh. Thanks

[John Funk]

Glad I could help a little.  :-)

Would you mind clicking on the Accept answer button above to close this one out? Thanks!

[James Pickering]

Very helpful. thank you!

It would be useful if Atlassian could change this