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Why can't I mention a request participant in a comment using Jira markup so they would receive a notification about that?

This question is in reference to Atlassian Documentation: Editing and collaborating on issues

Why can't I mention a request participant in a request comment using Jira markup so they would receive a notification about that?

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This widget could not be displayed.

How did you mention the participant? Are you sure that the participant have the correct permission to view the ticket?

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