When I add a custom field on Jira issue View screen only, that field is not visible on issue view

[Rompicherla Kalyani]

When I add a custom field on Jira issue View screen only, that field is not visible on issue view.

When I add the same field on Edit screen, then only its getting visible on ticket view.

But I need to make the field Readonly, hence I dont wanna configure on Edit screen.

This is for Jira Software Company Managed project.

Can someone throw some light here please.

Thanks.

[Pasam Venkateshwarrao]

Hi @Rompicherla Kalyani 

I want to understand whether you have used same screen for create/view/edit screen?

[Kai Becker]

Hi @Rompicherla Kalyani 

did you configure the issue layout and show the field on the context area?

A detailed guide can be found here: https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/

[Kai Becker]

@Rompicherla Kalyani did you check the layout as mentioned?

[Bo Zhao]

Hi @Rompicherla Kalyani 

Have you associated the custom field with the View Only screen yet? I would recommend checking the field association to see where the new field gets displayed.

You can check the "Associating a custom field with an issue screen" session from the guide here - https://confluence.atlassian.com/adminjiraserver/adding-custom-fields-1047552713.html

[Rompicherla Kalyani]

Hi @Bo Zhao 

Thanks for the response.

I've already associated the concerned field to view screen.

Its still the same though.

Thanks.