What version of Jira is compatible with Jira Service Desk cloud?

We have JIRA v6.3.6 installed in our facilitations and we are tasting the JIRA Service Desk to bring to our help desk for the external clients.
The big question is if we bought the JIRA Service Desk Cloud could we connect them to our JIRA v6.3.6 self hosted here in our servers? What version is compatible with the JIRA Service Desk Cloud?
Could we connect to our Confluence too and create a knowloedge base?

Thank you.

 

2 answers

1 accepted

0 vote

You can set up application links, but that won't do much.

JIRA Service Desk is an application that runs within JIRA, putting a layer of functionality over the top of JIRAs core functions of handling projects and issues.  It's part of that JIRA installation, and benefits from automation, close linking and being able to draw in users from that core JIRA install.  If you set up a separate JIRA system, then you don't get those benefits, just some linking.

The versions don't really matter too much - anything that uses REST can be connected to JIRA Cloud.  The main question is really what you want to do with the connection.

As you already have a JIRA Server running though, I would strongly recommend installing JIRA Service Desk on that, rather than trying to use a separate one.

 

I agree with Nic.  The best integration of Service Desk with JIRA server is when installed on the same JIRA.

 

Still - In some cases you want to separate out both instances (ie for security reasons and so on).   If you would consider such approach, there are a number of commercial add-ons which provide the capability to synchronise between the two instances.  Check following link 
https://marketplace.atlassian.com/search?query=issue+sync

 

 

We are one of these vendors providing exalate which allows to connect your cloud instance with your internal development server.    If you want to know its capabilities, feel free to book a demo at
https://exalate-demo.youcanbook.me

 

 Br,

 

Francis

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

151 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you