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Using Custom Fields in automation

Hi All

As a newbie, I am trying to include a variety of custom fields we created into a basic send email automation.


Under Automation on Jira Cloud

Trigger - Approval Completed

Then do this: Send Email to reporter (example - myself)


So the standard variables work

I don't have access to additional tools or plugins

Is there a simple way to pull in this custom field information

Support Team is the field name

The custom ID is 10051







1 answer

0 votes
BryanT Community Leader Apr 23, 2019

Hi Robin,

You may want to try ${issue.customfield_10051}. This may pull that information for you in the email.

Hello Bryan


Thanks for the feedback.  I have tried that before and it didn't work.


I tried it again now - incase i did something wrong - i still don't get the information


it appears as follows in my email


BryanT Community Leader Apr 23, 2019

Hi Robin,

Sorry that didn't work. I was hoping that maybe one of those two items would work. It seems that this is something that is not supported at this time from what I can tell.


Do you have any other suggestions?

BryanT Community Leader Apr 23, 2019

As of right now I do not. I will look around and see if I can locate anything else.

BryanT Community Leader Apr 23, 2019

From my knowledge and what I have seen this doesn't appear capable out of the box in Service Desk Automation. There may be some plugins that have automation in them that could accomplish adding custom fields to an email.

Here is an Atlassian document on Service Desk Automation with some other third party automation tools that may work for you.

I use {{issue.fields.customfield_XXXX}} and it works in my automation, I hope it helps. 

Like Robin Stemmers likes this

Thanks @Lucia Calderon

Solved for me!

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