Unable to turn of SD Bulk Filter

Hi Team,

All mails are rejected by SD Bulk Handler. Can you please let us know how we can disable SD Bulk Filter?

DateStatusDetailsFromMail subjectBy handler
14/Jun/16 7:27 AMREJECTEDThe message was rejected because it is a bulk mail.XXXX@service-now.comINC1234567 has been assigned to ABC with a level 4 prioritySD Bulk filter

The Administrator also do not have access to the below options in Add-on's --> Manage Add on's.

The system says the module cannot be modified.

image2016-6-14 21:57:39.png


Can anyone let us know how we can enable all mails from the email address?


Thank you.

3 answers

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Do you resolve this issue? I have exactly the same issue, and i can´t find any answer.


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I am having same issue from service-now, did anyone find a resolution?

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I know this is about 2 years after the initial question, but there is a workaround, described in this Atlassian ticket: https://jira.atlassian.com/browse/JSDSERVER-1924

I'll just paste it here in case anything happens to the issue ;)


NB: This workaround is not possible in Atlassian Cloud.

  1. Navigate to Administration > Add-ons > Manage add-ons
  2. Look for JIRA Service Desk plugin and expand the section
  3. Expand the XXX of XXX modules enabled
  4. Disable these responsible modules of Service Desk:
    • SD Bulk filter(sdBulkFilter) for messages marked as spam
    • SD sent from JIRA filter(sdJiraFilter) for messages originating from a JIRA instance
    • SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header

The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.


Hope this helps!

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