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Unable to re-index in JIRA Cloud

According to I should be able to :

  1. Choose the Jira icon (, or ) > Settings > System
  2. Select Advanced > Indexing to open the Indexing page.
  3. This page allows you to choose one of the following two re-indexing options:

    • Background re-index — This will re-index all issues in the background.
    • Lock Jira and rebuild index — This will delete and rebuild all indices, including the comment and change history indices.

I don't see Indexing under Advanced in Settings > System, despite being a member of the jira-administrators group.


Has something changed and the documentation doesn't yet match?

3 answers

1 accepted

2 votes
Answer accepted

Reindexing has been deprecated in Jira Cloud. Kindly have a look at this thread:

You do not need to reindex Jira Cloud anymore

Like Carl Taylor likes this

Thanks Alexey. I remember Atlassian's documentation being less deprecated.

Thanks @Alexey Matveev but if I make a change to a custom field, and the change doesn't show up on a screen, how do I fix that if I can't re-index? Is there another mechanism? 

Like # people like this

Same Question? 


I've been waiting a half hour for my project key to update.

Like # people like this

I have this same problem.  We really need to answer this.

Like # people like this

this still is a problem for me as well - updated many fields and also noted that logged time is not reporting in apps like Tempo Timesheets - but when i open the logged work issue and then run my tempo report again, the data appears - whatever this automatic reindexing thing for cloud is that you claim works for cloud automagically now - is NOT working...

Like # people like this

Same problem here. Full text search in comments is not working properly for me , I suppose a re-index would fix this, but there's no way to trigger it.

Same problem. I have set made changes to "affected version" in almost all issues, but under "Project Settings" -> "Versions" it says there are no issues linked to a release.

Absolutely a problem! Stuck waiting, unable to provide an ETA do anyone depending on changes...

[cannot delete answer posted in wrong location...sorry]

We are facing same problem as well. It is causing lot of problems in work as the field's context we added is not searchable. 

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