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Unable to re-index in JIRA Cloud

According to I should be able to :

  1. Choose the Jira icon (, or ) > Settings > System
  2. Select Advanced > Indexing to open the Indexing page.
  3. This page allows you to choose one of the following two re-indexing options:

    • Background re-index — This will re-index all issues in the background.
    • Lock Jira and rebuild index — This will delete and rebuild all indices, including the comment and change history indices.

I don't see Indexing under Advanced in Settings > System, despite being a member of the jira-administrators group.


Has something changed and the documentation doesn't yet match?

4 answers

1 accepted

2 votes
Answer accepted

Reindexing has been deprecated in Jira Cloud. Kindly have a look at this thread:

You do not need to reindex Jira Cloud anymore

Like # people like this

Thanks Alexey. I remember Atlassian's documentation being less deprecated.

Thanks @Alexey Matveev but if I make a change to a custom field, and the change doesn't show up on a screen, how do I fix that if I can't re-index? Is there another mechanism? 

Like # people like this

Same Question? 


I've been waiting a half hour for my project key to update.

Like # people like this

I have this same problem.  We really need to answer this.

Like # people like this

this still is a problem for me as well - updated many fields and also noted that logged time is not reporting in apps like Tempo Timesheets - but when i open the logged work issue and then run my tempo report again, the data appears - whatever this automatic reindexing thing for cloud is that you claim works for cloud automagically now - is NOT working...

Like # people like this

Same problem here. Full text search in comments is not working properly for me , I suppose a re-index would fix this, but there's no way to trigger it.

Same problem. I have set made changes to "affected version" in almost all issues, but under "Project Settings" -> "Versions" it says there are no issues linked to a release.

Absolutely a problem! Stuck waiting, unable to provide an ETA do anyone depending on changes...

I have a problem, using JQL I see the story,. Going to the KanBan board I don't see the story, but it is counted in the column. So I have an empty column saing there is 1 story. 

Search the internet for a solution -> do a re-index...

Like # people like this

Added changes to my current team workflow: added new statuses and columns, created mappings but... columns show 0 issues although the overall list of issues show the current statuses. How to get them shown on the board???

Searching for words I can see are in issues' summary or description or comments and Jira finding nothing really does make me wish I had a "reindex all the things" button often.

Similar probleme here: removed (deleted) custom field description is still present on the screens. Change has been made 10 hours ago. Please reactivate the possibility to reindex manually.

Same problem here.  Changed a screen scheme 20 hours ago. Still not updated. I'm migrating from server to cloud through the csv importer. I can't finish mapping to the right screen on a project until this is fixed. Any updates? I'm on a deadline. This is frustrating.

Like Keith Pritchard likes this

We are facing same problem as well. It is causing lot of problems in work as the field's context we added is not searchable. 

[cannot delete answer posted in wrong location...sorry]

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