Unable to re-index in JIRA Cloud

[Adrian Wedd]

According to https://confluence.atlassian.com/adminjiracloud/search-indexing-818578839.html I should be able to :

1. Choose the Jira icon (, , , or ) > Settings > System
2. Select Advanced > Indexing to open the Indexing page.

3. This page allows you to choose one of the following two re-indexing options:

   • Background re-index — This will re-index all issues in the background.
   • Lock Jira and rebuild index — This will delete and rebuild all indices, including the comment and change history indices.

I don't see Indexing under Advanced in Settings > System, despite being a member of the jira-administrators group.

Has something changed and the documentation doesn't yet match?

[Alexey Matveev · Accepted solution]

Reindexing has been deprecated in Jira Cloud. Kindly have a look at this thread:

https://community.atlassian.com/t5/Jira-questions/Can-t-re-index-Jira-Cloud/qaq-p/613607

[Alexey Matveev]

You do not need to reindex Jira Cloud anymore

[Adrian Wedd]

Thanks Alexey. I remember Atlassian's documentation being less deprecated.

[George Singletary]

Thanks @Alexey Matveev but if I make a change to a custom field, and the change doesn't show up on a screen, how do I fix that if I can't re-index? Is there another mechanism? 

[Evan Wolf]

Same Question? 

I've been waiting a half hour for my project key to update.

[Jonathan Harber]

I have this same problem.  We really need to answer this.

[George Stefanis]

this still is a problem for me as well - updated many fields and also noted that logged time is not reporting in apps like Tempo Timesheets - but when i open the logged work issue and then run my tempo report again, the data appears - whatever this automatic reindexing thing for cloud is that you claim works for cloud automagically now - is NOT working...

[Anton Dorofeev]

Same problem here. Full text search in comments is not working properly for me , I suppose a re-index would fix this, but there's no way to trigger it.

[Adnan Vilic]

Same problem. I have set made changes to "affected version" in almost all issues, but under "Project Settings" -> "Versions" it says there are no issues linked to a release.

[Andreas Lärkfeldt]

+1

[Jamie McCollum]

Absolutely a problem! Stuck waiting, unable to provide an ETA do anyone depending on changes...

[Paul van Rijswijk]

I have a problem, using JQL I see the story,. Going to the KanBan board I don't see the story, but it is counted in the column. So I have an empty column saing there is 1 story. 

Search the internet for a solution -> do a re-index...

[Michael Gordon]

Added changes to my current team workflow: added new statuses and columns, created mappings but... columns show 0 issues although the overall list of issues show the current statuses. How to get them shown on the board???

[Adrian Wedd]

Searching for words I can see are in issues' summary or description or comments and Jira finding nothing really does make me wish I had a "reindex all the things" button often.

[Mirko Schäfer (beyondSolutions)]

Similar probleme here: removed (deleted) custom field description is still present on the screens. Change has been made 10 hours ago. Please reactivate the possibility to reindex manually.

[atlassian-admin]

Same problem here.  Changed a screen scheme 20 hours ago. Still not updated. I'm migrating from server to cloud through the csv importer. I can't finish mapping to the right screen on a project until this is fixed. Any updates? I'm on a deadline. This is frustrating.

[Archi Apronti]

Atlassian Team. This is still a problem. A custom field description was updated 2 days ago, but the old description still shows on some screen. Kindly advise?

[Ron Perez]

Same question here. I have a project that has more than 20,000 issues and I have to modify custom fields after the Jira Cloud migration. Modifying the search template requires manual indexing to follow. But how ??? Thanks in advance!

[Lovepreet Singh]

We are facing same problem as well. It is causing lot of problems in work as the field's context we added is not searchable. 

[PMO Gul Rukh]

I updated custom field description, however, change is not reflected on the screens. I made changes  almost 1 month ago. Manual reindexing is much needed feature.

[Jon]

[cannot delete answer posted in wrong location...sorry]