Can't re-index Jira Cloud

Newly created Jira Cloud instance. Re-indexing is not in the menu Admin -> System. Looking for guidance where to find the option. I am logged in as admin, part of jira-administrators group. 

5 answers

This is why we never recommend anyone use Atlassian products when they are searching for a new PM platform.  Features just change or disappear and you waste a ton of time tracking down what changed and impacts.        

Find it under:

Admin-> System -> Advanced -> Indexing

Thanks but there is no Indexing option under Advanced.

I am afraid! If you are an Administrator you should be able to see the option. Try contacting Atlassian Support.

Hi, I have the same problem, after check in Admin-System-advanced. Indexing is missing there. 

I have the same problem! Anyone find a solution? I've put a ticket with Atlassian support but awaiting response Thanks!

Same problem, and I'm an Admin. Did anyone hear of any issues?

See my mesage below

Atlassian support responded, apparently they deprecated self-indexing in Cloud. "...we are currently upgrading our cloud infrastructure to make your Atlassian experience even better. A part of this change is that the old indexing functionality of JIRA has been deprecated. The most recent version of JIRA Cloud is no longer using the traditional indexing method and as such, the option to trigger a re-index has been removed."

I did notice that indexing is being done internally as post functions, for example during transitions in a workflow.  Perhaps Atlassian has built-in the re-indexing into various functions so that it happens automatically? 

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