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Can't re-index Jira Cloud

Newly created Jira Cloud instance. Re-indexing is not in the menu Admin -> System. Looking for guidance where to find the option. I am logged in as admin, part of jira-administrators group. 

4 answers

Atlassian support responded, apparently they deprecated self-indexing in Cloud. "...we are currently upgrading our cloud infrastructure to make your Atlassian experience even better. A part of this change is that the old indexing functionality of JIRA has been deprecated. The most recent version of JIRA Cloud is no longer using the traditional indexing method and as such, the option to trigger a re-index has been removed."

I am having problems with my dashboadwidgets. My pie charts are visible to me as an admin, but are not visible to anyone else. That space just shows the error: An internal server error occurred when requesting resource .


Searching for a resolution, I found that I should "re-index" the site. Now I find that's not possible.

Like Scott Bailey likes this

this still is a problem for me as well - updated many fields and also noted that logged time is not reporting in apps like Tempo Timesheets - but when i open the logged work issue and then run my tempo report again, the data appears - whatever this automatic reindexing thing for cloud is that you claim works for cloud automagically now - is NOT working...

Like # people like this

Find it under:

Admin-> System -> Advanced -> Indexing

It's not present there. As mentioned below i think now index has been removed from latest cloud version

yer it has been removed.  The issue with the Atlassian community is they keep open a large number of old threads that are no longer relevant and people get confused between what is and is no longer relevant/accurate.  

Thanks but there is no Indexing option under Advanced.

I am afraid! If you are an Administrator you should be able to see the option. Try contacting Atlassian Support.

Hi, I have the same problem, after check in Admin-System-advanced. Indexing is missing there. 

I have the same problem! Anyone find a solution? I've put a ticket with Atlassian support but awaiting response Thanks!

Same problem, and I'm an Admin. Did anyone hear of any issues?

See my mesage below

I did notice that indexing is being done internally as post functions, for example during transitions in a workflow.  Perhaps Atlassian has built-in the re-indexing into various functions so that it happens automatically? 

Those post-functions for reindex were always present by default in every transition but they reindex the individual issue. The reindex Dmitry is looking for reindexes the whole Jira system.

Like George Stefanis likes this

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