Unable to create issue after JSUTIL - JIRA Suite plugin upgrade


After upgrading Jira to 5.2.3 I had an issue with not being able to 'start progress' for issues due to not being able to copy the assignee value. This was resolved after upgrading the Jira Suite Utilities plugin to version 1.3.3. However I currently have the following issue. Every time I try to create a new issue, I get the following error just after submitting it:

Error creating issue: An unknown exception occured executing Validator com.googlecode.jsu.workflow.validator.FieldsRequiredValidator@7720069a: root cause: java.lang.NullPointerException

Edit: The plugin was updated to 1.3.4 but I am facing the same problem again. My workflow has a single validator at the 'Create' step. I removed it and everything worked. However when I add it again the problem persists. I'm talking about "required fields: Affects Version/s" validator. This issue has been reported by another user also and the bug report https://studio.plugins.atlassian.com/browse/JSUTIL-156 exists. Please take a look since I can't migrate my Jira installation due to this.

Any ideas? This is a showstopper and prevents me from upgrading to 5.x.


3 answers

Thanks for the brief update Stephan. However even after upgrading the JSU plugin to 1.3.4, i am still getting the same error. My workflow information should not have been altered, since I just made a upgrade to the plugin from 1.3.2 to 1.3.3 (and then this issue appeared).

JSUTIL-156 will fix the problem, I try to find some time to release 1.3.5 of JSU this week.

Thanks a lot Stephan. Lets refer to JSUTIL-156 for any change. I'm sure others are waiting for this release also.

Any chance this might go out this week?

0 votes

Seems your workflow is looking for a custom field which is probably deleted? Look at your workflow and see if there are any workflow validators that is looking for an invalid customfield.

There's only one validator for that bug creation workflow:
"Fields required for this transition: Affects Version/s".

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot