We are a services group and we are trying to implement Service Desk to replace Team Support. However, our biggest challenge, for reporting and metrics reasons, is to assign a user to a specific customer.
We have around 100+ customers and we would like to have all support tickets to come to a single Service desk instance.
Any clue on how to achieve this without having to create 100+ Service Desk projects?
Common problem and no clean solution that I know of.
The way we implemented it was to add a Customer field which would be completed by the agent when the ticket is first assigned.
We can then use that field in reporting.
We found EazyBI to be a good reporting solution.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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